Technical Account Manager - SaaS/Accounting Financial Software at Forxan Infomediais

Forxan Infomediais a dedicated bespoke solutions provider with modern innovative e-Design. Our services include Research & Development. Our clients base are varied.

We specialise in providing bespoke solutions which cover areas such as all aspects of website design, e-commerce, analytics and consultancy. Our approach is based around building a thorough and ongoing understanding of the business, the market it operates in and its future development.

We are recruiting to fill the following position:

Job Title: Technical Account Manager - SaaS / Accounting Financial Software

Location: Lagos

Job Description
This is a unique opportunity for an Technical Account Manager to really make a difference to the future of this exciting business with the possibility to take on more responsibility as the business grows.
We need a highly skilled Technical Account Manager to support our existing customers and help in the set-up of new customers. If you are experienced in SaaS or financial software sales and project implementation, ideally with knowledge of accounting systems or transactional billing, we would like to hear from you.

Responsibilities

• Reporting to the General Manager, the Technical Account Manager will be responsible for maintaining the highest level of customer satisfaction for all customers looking after the customer relationship and communications for key accounts covering implementation of new business, retaining client relationships and developing further business.
• The Technical Account Manager will provide a client interface with the technical team through initial service implementation and day to day customer service matters. In addition the successful Technical Account Manager will be business minded with a high level of attention to detail and be able to manage multiple clients, budgets and timing plans simultaneously.

Requirements

• Be experienced in key account management and the implementation of solution based products and outsourced services
• Have a proven sales/account management history throughout their career with references
• Have an understanding of financial departments, credit control and transactional processes
• Have a track record developing strong customer relationships at senior level
• Be able to have clear and concise technical discussions with customers and our Technical team and be able to capture their requirements.
• Excellent interpersonal skills are essential to be able to hold senior client conversations as well as able to get on with a wide range of characters internally.

Remuneration and Conditions of Service
Work from home Basic $150 - $250 per month + Bonus depending on performance and target after a successful 3 month probationary period.

Application Closing Date
17th January, 2014

Method Of Application
Interested and qualified candidates should:
Click here to apply