Food and Beverage Manager at Accor

Accor has constantly reinvented, nearly 45 years, its businesses to keep pace with the world around it, with the goal of providing innovative, high-quality products to Hotel.

Present in 92 countries, with nearly 3,500 hotels and 440,000 rooms, Accor’s brands offer hotel stays tailored to the specific needs of each business and leisure customer.

Accor is recruiting to fill the vacant position of:

Job Title: Food and Beverage Manager

Job Reference: 141914
Location: Lagos
Job Category Restaurant - F&B Manager (m/f)

Key tasks
Duties and Responsibilities

• Customer Relations
• Enhances guest satisfaction
• Handles guest comments and complaints, ensuring follow-up
• Develops close relationships with guests to encourage loyalty
• Ensures guests receive a warm and personalized welcome

Professional Techniques / Production

• Organizes and supervises the preparation of points of sale according to activity forecasts
• Ensures that reference standards are properly applied
• Checks that sales materials are well presented
• In conjunction with the Head Chef, prepares the menus, organizes purchases and ensure the update and application of cooking instructions
• Plans changes in the menu, sets prices and organizes the work for the day in coordination with the Head Chef

Team Management

• Manage and values the different food and beverage points of sale
• Make sure the information are given t0 the concerned services
• Develops team spirit and motivation by creating a good working atmosphere
• Takes part in or validates recruitments
• Organizes the welcome and integration of new employees
• Prepares or checks the work schedules, ensuring that they are consistent with activity forecasts
• Conducts annual performance appraisals and sets targets for the team
• Prepares the training plans in conjunction with the managers under his/her responsibility and follows them up
• Helps employees improve their skills and provides support for career development
• Applies labor legislation

Skills

• Level of Education: Bachelor / Licence
• Areas of study: Hospitality Management
• Professional experiences: 2 years

Essential requirements
Objectives Of This Position

• To ensure that high standard of services are provided to guests and the attainment of the department's qualitative and quantitative targets
• To convey the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field
• To manage and motivate the teams in order to improve sales and the quality of F&B services
• To improve the department's results by increasing sales and the productivity of F&B points of sale

Skills / Qualifications Required

• HND/ BSc in Hotel Management
• Diploma or/and Certificate in Food and Beverage category in the related field
• Minimum of 2-3 years working experience as a Food and Beverage Manager
• Proficiency in communication and math skills
• Ability to work in a team and supervise the subordinates
• Quick decision making skills
• Guest oriented, outgoing and service minded
• Proficiency in the use of micros and other application programs

Optional RequirementsManagement and Administration

• Ensures that management results are in line with the hotel's targets
• Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines
• Adapts department organization as required and manages headcount for optimum "prime cost"
• Draws up, implements and ensures that internal checks are properly carried out
• Ensures that the equipment and cultural assets of the department remain in good condition and working order
• Checks inventories that have been carried out

Hygiene / Personal Safety / Environment

• Is responsible for keeping the equipment and furniture in good condition
• Ensures machinery works reliably and follows up any technical work
• Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected
• Sets up an action plan based on the hygiene analysis results and tracks implementation
• Applies and ensures application of the hotel's security regulations (in case of fire etc.)
• Respects and ensures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)
• Is responsible for the security of people and property in the area under his/her remit

Application Closing Date
24th December, 2013

Method of Application
Interested and qualified candidates should
Click here to apply online