Night Auditor at Accor

Accor has constantly reinvented, nearly 45 years, its businesses to keep pace with the world around it, with the goal of providing innovative, high-quality products to Hotel.

Present in 92 countries, with nearly 3,500 hotels and 440,000 rooms, Accor’s brands offer hotel stays tailored to the specific needs of each business and leisure customer.

Accor is recruiting to fill the vacant position of:

Job Title: Night Auditor

Job Reference: 141930
Location: Lagos
Job Category: Reservation - Reservations Agent (m/f)

Skills

• Level of Education: Bachelor / Licence
• Areas of study: Hospitality Management
• Professional experiences: 2 years
• Languages essential: English

Essential requirements
Professional Techniques / Production

• Handles the arrival and departure processes for guests, ensuring they take as little time as possible
• Informs guests about any conditions or formalities during the stay, and hotel services; knows all about ibis special features and promotes the brand and hotel's offer according to the type of clientele
• Handles phone calls and manages the reservation schedule according to brand guidelines: answers quickly and directly with a simple greeting, gives his/her first name during the reservation, uses the customer's name, highlights at least 3 of the brand's features, repeats the key information and ends the call with a friendly phrase. • Modifies the welcome he/she provides and takes initiatives: may leave the reception itself to talk directly with guests, can offer guests the option of checking out at a time other than on departure
• Follows up any customer requests (wake-up calls, taxi, breakfast room service etc.)
• Writes a report on activities and incidents that occur during the night
• Ensures that guest documentation at reception and in the lobby is available and up-to-date

Optional requirements
Commercial / Sales

• Promotes the hotel's range of services in order to increase sales, modifying sales pitch to suit the customer's needs
• Applies and actively supports the hotel's pricing policy
• Encourages customer loyalty by promoting the brand and/or Group loyalty programme
• Commits to fulfilling the brand's quality promise

Management And Administration

• Respects procedures governing invoicing and cash operations
• Is responsible for the reception's cash holdings
• Writes a nightly activity report for hotel management

Hygiene / Personal Safety / Environment

• Ensures that the workplace remains clean and tidy
• Applies the hotel's security regulations (in case of fire etc.)
• Ensures the safety of property and people (night patrols etc.)
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)

Key tasks
Objectives Of This Position:

• To provide a warm and personal welcome for all guests who arrive at night
• To contribute to guest satisfaction by providing a high standard of service in line with norms and procedures
• To be responsible for the hotel once the daytime managers are off duty
• To help the department meet its targets
• To help increase hotel revenue through his/her sales efforts
• To adopt appropriate IBIS SERVICE-ORIENTED behaviors and attitudes, focusing on the brand's values

Skills / Qualifications Required

• HND/Bachelor’s degree in Accounting, Business Administration, Economics or in any other related field
• Minimum of 2 years work experience in a hotel or customer service center
• Excellent communications, organization and time management skills
• Proficiency in the use of the computer and application programs
• Good mathematical and analytical skills
• Capability of dealing with crisis or emergency situations effectively
• Sales oriented
• Ability to work as part of a team

Duties and Responsibilities
Customer Relations

• Provides a warm and personal welcome for guests
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks
• Conveys the image of the hotel

Application Closing Date
24th December, 2013

Method of Application
Interested and qualified candidates should
Click here to apply online