Customer Service Representative at Standard Chartered Bank

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting for the position of:

Job Title: Customer Service Representative

Job ID: 418082
Job Function: Consumer Banking
Location: Nigeria

Job Description
Managing in-branch customer service / experience to achieve the Branch’s sales & Service targets while ensure customer satisfaction.

Key Roles & Responsibilities

• Attend to customer sales / financial enquiries.
• Evaluate customer needs and provide advice as to products required.
• Cross sell bank products to current / potential customers.
• Facilitate the account opening process (for rm sourced and in-branch accounts)
• Prepare weekly reports on service issues & in branch accounts opened
• Support acquisition and growth of customer relationships through referrals
• Identify other business opportunities and refer same to relevant units within the bank
• Support the PFC in sales and management of front office desk
• Complaints handling and resolution

Qualifications & Skills

• Minimum of a 2nd Class degree in a relevant course.
• Good Communication and Interpersonal skills.
• Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products

Application Closing Date
14th February, 2014

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click Customer Service Representative.