Senior Service Manager at GE

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Join us, and you’ll find yourself in an open, diverse and collaborative environment - one which will challenge your intellect and advance your career development. If you’re a flexible, ambitious leader who is open to learning and developing new skills, then join GE’s rich heritage of building and supporting growth around the world

Job Title: Senior Service Manager

Job Number: 1925863
Business: GE Power & Water
Business Segment: PW-PGS Power Generation Services
Location: Nigeria

Responsibilities

• GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.The Senior Service Manager demonstrates leadership in communicating business goals, programs, and processes for the Power Generation Services business.
• In this role, you will utilize your experience to solve problems, develop and execute objectives for self and others, and have the ability to effect short and long-term business goals
• Be responsible for the Power Generation Services business including parts, repairs and field services for Sub Saharran Africa
• Lead service engineering to accomplish effective support of transactional services customer service objectives
• Drive field services fulfillment excellence, productivity and LEAN processes
• Understand and help with performance issues (cycle and cost)
• Manage cost control, quality, and operations - oriented customer communications
• Take lead in technical aspects of customer meetings, including TIL (Technical Information Letter) distribution and update post - implementation
• Drive compliance to all Power Generation Services operating metrics, methods and procedures and support tools such as, EHS, OTD, TNPS
• Assist commercial team on customer strategy
• Provide job cost estimates, scope clarifications for commercial operations and proposal generation
• Provide the Operations Director and finance team with financial projections, quarterly estimating for sales and margin, resource estimates, and support and manage timely billing and receivables collection
• Work with Country Manager on pricing decisions within Delegation of Authority (DOA) guidelines
• Provide timely and effective warranty management & administration services
• Provide accurate and timely guidance to assigned personnel regarding salary planning, performance appraisals, career counseling, and disciplinary action as required

Requirements

• Bachelor’s degree from an accredited university or college
• Minimum five years of experience in Field Services
• Over 10 years experience in the Energy Sector
• Desired Characteristics 5 years of technical experience with gas / steam turbine and controls
• Passionate customer service orientation
• Team leader in a dynamic, energetic and fast-paced environment
• Strong quality and Safety background
• Strong leadership / influence and business / commercial skills
• Knowledge and experience with high-level customers
• Demonstrated ability to manage multiple customer events simultaneously, sense of urgency

Application Closing Date
26th February, 2014

Method Of Application
Interested and qualified candidates should:
Click here to apply