Operations Support Specialist at MainOne Nigeria (Telecom)

MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Our world-class submarine cable system running down the coast of West Africa, state of the art IP NGN network, growing regional and metro terrestrial fiber optic networks, and data center facilities enable broadband services for businesses needing solutions in West Africa. Our network is interconnected and peers with leading operators and internet exchanges worldwide to provide global reach to our customers.

MainOne seeks to employ visionary, focused and effective individuals with sound track records and demonstrated relevant abilities to fill the following position below:

Job Title: Operations Support Specialist

Location: Lagos

Responsibilities

• Responsible for creating process maps and owning the production and introduction of new network and data center operations processes, while driving adherence and compliance to these processes.

Requirements

• B.Sc. Information Technology, Computer Science, Electrical & Electronics, M.Sc or MBA will be added advantage.
• Minimum of 5 years' work experience in a Telecommunication or ISP environment with good technical knowledge (SDH, IP, Ethernet and other networks).
• Good knowledge of Data Definition Language: SQL commands, Access and Excel reporting skills for improving data quality and analyzing, manipulating and formatting data into presentable reports, charts.
• Knowledge of process frameworks (e.g. ITIL, eTOM, APAQ etc.). and able to manage technical and non-technical staff.
• Experience in certification programs e.g. ISO 9000, 27001.PCI - DSS etc.
• Excellent communication skills.
• Exposure to Six Sigma or black belt management training/certification.

Remuneration

• Attractive packages, a pleasant working environment, and challenging career prospects await the successful candidates.

Application Closing Date
4th March, 2014.

Method of Application
Interested and qualified candidates should submit their CV to: jobs@mainone.net

Note:

• Ensure you indicate your NAME and the Position you are applying for, in the subject line of the email. Only short-listed candidates will be contacted.