Front Office Shift Leader at InterContinental Hotel Lagos

InterContinental Hotel Lagos is located on Victoria Island, in the centre of Lagos home to the majority of foreign embassies and multinational companies, making it the perfect residence for affluent business and diplomatic travellers. Built on an elevated terrain overlooking Lagos's port and the city below, the 19 storey hotel offers uninterrupted, spectacular views of Lagos Skyline. InterContinental Lagos comprises of 352 well-appointed, elegantly decorated rooms and suites as well as a Club InterContinental floor. Guests have access to an all-day dining restaurant, two specialty restaurants, room service and the pool bar for lighter meal choices and snacks. The lobby lounge and cocktail bar is the perfect setting for casual meetings over coffee or drinks. In addition, for the health conscious traveller there is a health club bar serving fresh juices. InterContinental Lagos also offers exclusive business and conference facilities including a state of the art ballroom with a foyer area, and several additional flexible meeting and breakout. Other amenities include a fully-equipped gym, outdoor pool, and retail space.

What's your passion? Whether you're into swimming, dancing or sight seeing at IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. With a dynamic team and innovative service culture, we will offer our guests an authentic and enriching experience in the heart of one of the world's fastest growing cities.

Job Title: Front Office Shift Leader

Job Number: LAG000110
Location: Lagos

Responsibilities

• As a Front Office Shift Leader, you will respond to guest needs and resolve any issues that may arise; supervise, direct and support reception and Guest Relations. You will check billing instructions and take action with the Property Management Systems (PMS) in emergency situation and be fully conversant with all hotel emergency procedures. You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery to all our guests. You will be required to work nights, weekends, and/or holidays.

Requirements

• Degree/Diploma from a reputable institution
• Previous Front Office/Guest Relations Supervisory/Management Experience in a 5 star Hotel is a must
• Previous experience with dealing and resolving guest queries.
• Excellent presentation, communication and organizational skills and the ability to multi task while working under pressure
• Highly visible and 'hands on' in operation
• Previous IHG experience preferred but not mandatory

Remuneration
In return we'll give you a generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself

Application Closing Date
11th April, 2014

Method Of Application
Interested and qualified candidates should:
Click here to apply