Chief Concierge at InterContinental Hotel Lagos

InterContinental Hotel Lagos is located on Victoria Island, in the centre of Lagos home to the majority of foreign embassies and multinational companies, making it the perfect residence for affluent business and diplomatic travellers. Built on an elevated terrain overlooking Lagos's port and the city below, the 19 storey hotel offers uninterrupted, spectacular views of Lagos Skyline. InterContinental Lagos comprises of 352 well-appointed, elegantly decorated rooms and suites as well as a Club InterContinental floor. Guests have access to an all-day dining restaurant, two specialty restaurants, room service and the pool bar for lighter meal choices and snacks. The lobby lounge and cocktail bar is the perfect setting for casual meetings over coffee or drinks. In addition, for the health conscious traveller there is a health club bar serving fresh juices. InterContinental Lagos also offers exclusive business and conference facilities including a state of the art ballroom with a foyer area, and several additional flexible meeting and breakout. Other amenities include a fully-equipped gym, outdoor pool, and retail space.

What's your passion? Whether you're into football, dancing or sight seeing at IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. With a dynamic team and innovative service culture, we will offer our guests an authentic and enriching experience in the heart of one of the world's fastest growing cities.

Job Title: Chief Concierge

Location: Lagos
Job Number: LAG000108

Responsibilities

• As Chief Concierge, you will ensure the smooth and efficient running of the concierge department of the hotel and will be directly responsible for the satisfaction of all guests needs.
• This diverse, challenging role will be based in Front Office and sets to provide an "In the Know Experience" to all our guests.
• As Chief Concierge, you will also be responsible for managing and motivating your team, developing an "In the Know culture" within the hotel and keeping all relevant department knowledgeable about the market trends.
• You will be required to ensure that the team within your department is adequately trained and developed in line with our InterContinental Concierge program.
• You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery to all our guests.

Requirements

• Degree from a reputable institution in Social Sciences/ Arts or its equivalent
• Previous Supervisory/Management Experience is a must
• Previous experience with dealing and resolving guest queries.
• Strong knowledge of the Lagos Entertainment/Event Scene
• Market knowledge and trends are key to this position.
• Excellent presentation, communication and organizational skills and the ability to multi-task while working under pressure
• High level of English language skills both written and verbal.
• Previous IHG experience preferred but not mandatory

Remuneration
In return we'll give you a generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself

Application Closing Date
11th May, 2014

Method Of Application
Interested and qualified candidates should:
Click here to apply