Airtel Nigeria Jobs for Zonal Prepaid Executives - North East

Job Position: Zonal Prepaid Executive - North East

• Manage customers in assigned zone with view to reducing churn
• Manage distribution of KYC terminals in assigned zone.
• Prepaid activations in assigned zone

• Monitor customer behavior through lifecycle reporting and analysis.
• Work with the product development team to design products and service suited to the immediate environment
• Liaise with RPs in the zone to host zain KYC terminals in their premises.
• Monitor and improve the KYC process in the zone with the aim of reducing TAT.
• Up selling of Airtel Brand during registrations with a focus on  winning over new customers and increasing Airtel Networks share of wallet from customers with dual sims.

• Educational Qualifications & Functional / Technical Skills
• Good first degree

• 3-5 years of solid customer service experience.
• Excellent organizational, communication skills, and attention to detail.
• Advance proficiency in Microsoft Word and Excel

• Ability to build strong working relationships, internal and external to the organization
• Good analytical and numerical skills
• High level of discretion