SLA Management Specialist at Huawei Technologies

Huawei Technologies is a leader in providing next generation telecommunications networks for operators around the world. The company is committed to providing innovative and customized products. services and solutions to create long-term value and potential growth for its customers.

Huawei's products and solutions cover wireless products (HSDPA/WCDMA/EDGE/GPRS/GSM, CDMA2000 1xEV-DO/CDMA2000 1X, WiMAX), core network products (IMS, Mobile Soft switch, NGN), network products (mx, xDSL, Optical, Routers, LAN Switch)" application and software (IN, mobile data service, BOSS), as well as terminals (UMTS/CDMA). Major products are based on Huawei's self-designed ASIC chips and shared platforms to provide high-quality and cost-effective products and solutions with quick response.

Huawei's products are deployed in over 100 countries, and serve 28 of the world's top 50 operators, as well as over one billion users worldwide. For more information, please visit http://www.huawei.com

Huawei Technologies is recruiting to fill the position below:

Job Title: SLA Management Specialist

Ref: OP05
Location: Lagos

Qualifications/Description

• A graduate with 4-5 yrs of experience preferably in Telecom industry.
• Educational Qualifications: First degree from a recognized University. IT Certifications (JAVA, CISCO etc).
• Negotiating Service Level Requirement and Service Level Agreements with Customers and ensuring Service Level Targets / Service Level Objectives within the SLA is met.
• Ensuring that all templates for the Service Level Management process are up to date.
• Ensuring all backend agreements for SLA's are established, including Operational Level Agreements, Underpinning Contracts and also agreements for the IT Service Management processes.
• Measuring and Service Level Reporting for IT Services, Creating Service Level Reports for IT Services.
• Establishing and setting requirements for tools to underpin the process, such as SLA and Service Catalogue / Service Portfolio tools.

General Requirements for the position:

• Experience in a Telecom Engineering Company, Telecoms Vendor or ICT is preferred and is of top-priority.
• Bachelor Degree in Electrical, Computer Science or Telecommunications Engineering or relevant Degree as applicable.
• Good Customer service orientation, communication skills, good team spirit and has ability to work independently.
• Should be ready to work under pressure in all kind of working condition.
• Proficient in Microsoft office(word, excel and PowerPoint).
• Applicants should be open to learning new skills and technology.
• Self-motivated, flexible, enthusiastic and fluent in English both oral and written.
• Must be ready for international project to the other African countries.
• Successful applicants should be Goal-oriented with good interpersonal and communication skills, and be a very good team player.
• The successful applicant should be good at information gathering and analysis.

Application Closing Date
3rd April, 2014.

Method of Application
Interested and qualified candidates should forward their applications and CV's quoting the reference number and the Job Position to: [email protected]

Note: Applicants should send their C.V with their names and job title. All applications that do not follow the instructions above will be disqualified. Applicants that do not meet the requirements need not bother to apply.