Head of Supply Chain Management - English West Africa at Stresert Services Limited

Stresert Services Limited - Our Client is a Multinational Pharmaceuticals Company. There exists a senior Position in the Logistics/Supply Chain Department. Job Summary is given below.

Job Title: Head of Supply Chain Management - English West Africa

Location: Lagos
Reports to (Job Title) Head SCM- Africa Cluster
Indirect Manager: None
Department: Pharma
Country: English West Africa

Job Purpose:
This position will support Head of Supply Chain Management Cluster Africa Countries in managing English West Africa. Implement and follow the Global Integrated Supply Chain processes to optimize supply chain operations at Southern and French West Africa. This role also provides direction and leadership to English West Africa countries supply while being responsible for the customer satisfaction.
Act pro-actively and reactively (on an exceptional basis), connecting all stakeholders to provide patients with high-quality drugs on time, while complying with all legal, regulatory, and internal requirements .

Major Accountabilities

Process:

• Harmonize and support S&OP best practice processes, and coordinate the conduct of S&OP meetings within the English West Africa.
• Follow the Global Integrated and Supply Chain processes.
• Support and help implement English West Africa initiatives for process improvements.
• Support life cycle projects like Launches, Transfers, Changes, Divestments and Pruning for English West Africa .
• Initiate, manage and support cross-functional projects to improve cross-functional processes and operations (including monitoring of quality audit calendars)
• W&D Contracts in place and current for English West Africa.
• Business Continuity Plans completed and current for English West Africa country groups.
• Constantly monitoring of English West Africa countries needs and MOQs through innovative solutions which minimize waste costs for the company.

Data Quality

• Support maintenance & accuracy of planning and purchasing parameters for English West Africa.
• Support English West Africa countries on accurate demand data and order placement.
• Ensure accurate reporting of Sales and Inventory data for English West Africa.

CUSTOMERS (Internal & External) SATISFACTION

• Support improvements in customer service level for English West Africa.
• Provide support to English West Africa countries in managing inventory to minimise stockholding costs and preventing stock outs in the market, identify and exchange best practices among the countries
• Manage Customer Service Level by addressing risks & opportunities. Ensure mitigation actions are agreed upon, put in place and follow through. By exception, ensure prompt resolution of supply situations impacting patients and/or business by acting as escalation point for sub-Cluster and/or PSC
• Initiate / Support strategic and operational supply chain initiatives in line with PSC objectives.

Communication

• Maintain strong relationships with PSC, Countries, Plants and Tech Ops functions
• Maintain open lines of communications with global, regional and local Finance, Marketing and Sales, DRA & QA
• Act as key contact on behalf of the English West Africa for the sales assessment process, to ensure alignment between

Development Planning

• Provide training and development to SCM associates within English West Africa countries.
• Participate in people-related decisions (hiring, talent management, succession planning, and development) by highlighting risks & opportunities and providing feedback and be part of decision making as and when required.

Key Performance Indicators

• Adherence per PSC Inventory Level - MOC
• Customer Service Level - number of stock outs, value of stock outs, service level performance
• Net Requirements Accuracy & Lead-time standards
• S&OP performance of English West Africa
• New product launch % success

Job Dimensions
Number of associates: 1-2

Financial responsibility:

Revenue : $ 40 M PA

Impact on the organisation:

• Head English West Africa provides critical support to sub-cluster Office to coordinate and support the SCM functions in the countries with PSC in customer service management, life cycle management, inventory management and control.
• He/She ensures that financial plan and production plan are aligned, gaps identified in time and escalated to the appropriate level, defines actions and solutions to support the business agile and flexible without impacting negatively manufacturing sites and External Suppliers.
• He/She ensures that inventory is correctly positioned to facilitate sales with the objective of achieving a desired service level at the lowest possible cost, as well as for ensuring that only finished goods which are compliant to quality standards are distributed to the market through a GDP compliant storage and distribution channel in the country.

Ideal Background

Qualification Requirements

Education

• University graduate, preferably Science, Engineering or Business MBA

Work Experience

• Minimum 10 years experience in Supply chain Management (Imports and Local), Materials Management / Logistics, Planning

Special Knowledge

• Exposure to Materials Management; Preferably with knowledge of SAP systems, MS Office software.

Personal Qualities
Good oral and written communication skills; good interpersonal skills; customer focus; negotiating skills; functional and technical skills; computer literate, numerical/analytical skills; with proven track record of honesty and integrity

Competencies

• Business Acumen
• Basic Manufacturing knowledge
• Supply Chain Management
• Coaching/People skills
• Good understanding of the Pharma industry, business and operation
• Basic manufacturing processes and procedures including products, dosage forms.
• Mastery of tools, processes and procedures such as: ABC segmentation, product management and supply, production planning, inventory control.
• Basic knowledge of warehousing and distribution processes, as well as related GMP principles.
• Strong people orientation, capable of developing, managing and influencing in a highly competitive, multinational group

Core Competencies

Innovation
Adapts and applies different/new concepts and approaches to local/regional supply chain management. Modifies standard approaches to increase effectiveness and improve outcomes.

Leadership/ Collaboration
Inspires and focuses SCM on potential improvements in the supply chain and purchasing processes and operations.
Brings out trust and confidence in others, expresses positive expectations of others. Celebrates success, communicates achievements across part of the organization.

Change orientation
Leads cross-functional teams. Makes others feel valued and empowered to achieve goals. Takes advantage of what different people bring to the organization.

Customer Focus

• Integrates and applies learning to achieve business goals. Trains and provide guidance to others. Keeps pace with industry trends and business development.
• Supports targets and monitors performance accordingly. Desires to take on challenges, strives for superior results and demonstrates tenacity in overcoming setbacks.
• Considers customer (Internal & External.) perspective; engages in consultation/ dialogue to achieve results. Evaluates decisions from customers’ perspective.
• Clearly communicates global/regional supply chain strategies/initiatives. Posses effective presentation and negotiation skills.

Salary: Very Attractive

Application Closing Date
15th April, 2014

Method of Application
Qualified candidates with work experience in the FMCG, Pharmaceutical & health care sectors should please forward CVs to: [email protected] using 'Head of Supply Chain-EWA' as the subject of mail.
Only experienced candidates with over eight year experience will be contacted for an interview.