IT Project Governance Senior Analyst at Stanbic IBTC Bank

Stanbic IBTC Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced IT Project manager to join our dedicated team at our offices.

Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

We are recuriting to fill the vacant position:

Job Title: IT Project Governance Senior Analyst

Job ID: 12597
Location: Nigeria

Position Description

• Contribute to successful project delivery by driving continuous improvement, coordinating projects, tracking status, budget and ensuring resources availability.
• Understand the bank’s current Project Governance Strategy.
• Ensure owners of operational actions complete them and provide regular updates to project stakeholders and teams
• Planning Strategy Roadmap with Head of Unit to complete and actualize deliverables
• Control, update, and report financials for projects and other cost for IT Department
• Work with the project team to document project status, track and ensure resolution of project issues.
• Ensure that appropriate standard project practices and procedures are followed and documentations, sign offs are managed and updated regularly.
• Work with Head of Unit to conduct Project Audit during project closure.
• Track and update monthly financials on assigned projects
• Must have an understanding and demonstrate use of Project Management Methodologies.

Key Responsibilities

• Managing project governance responsibilities (In-country & Center)
• Managing time, resources and project budgets
• Management of Project Governance shared folder
• Ensures adherence to defined IT Project Governance policies
• Monitoring and communication of project status and delivery
• Manage project documentation and ensuring objectives set out are achieved preventing scope creep
• Prioritization and efficient time management
• Ensure strict compliance to IT ‘s Standard Operating Processes
• Any other duties as may be assigned by Department Head & Team Leader
• The position requires a detailed approach to task completion, strong organization skills, positive relationship and communication skills, and a general understanding of IT project dynamics.
• Work at all levels of the project from business analyst through project management as needed to govern the project execution successfully.

Key Performance Measures

• Number of instances of non-compliance to policy
• Customer satisfaction levels
• Number of customer complaints
• Compliance level to pre-agreed SLAs and OLAs
• Feedback from In-country and Center to include Change Co
• Number and value of sanctions received as a result of non compliance to IT policies
• Zero Audit exceptions
• Cycle time to resolve issues assigned by the Helpdesk.
• Cycle time in the resolution of incident tracked on Remedy/Team track
• Internal customer satisfaction level with IT support
• Other KPIs identified by Head of IT Enablement

Key Applications to support and knowledge required
1. Project Governance

Required Skills and Qualifications
Knowledge

• Leadership skill
• Strong analytical and problem solving skills
• Proven ability to work under stress in emergencies; flexibility to handle pressure coming from all directions simultaneously
• Strong team-orientated interpersonal skills; ability to effectively interface with a wide variety of people at all levels
• Self-motivated and able to work under little supervision.
• Logic and problem solving skills.
• Good communication skills.
• Ability to interact with users at all levels.
• Business analysis and requirements gathering orientated
• Ability to manage time and people
• Good project management skills
• Program development skill
• Strong people focus and ability to manage user expectations

Experience

• Strong analytical and problem solving skills
• Strong customer focus and ability to manage client expectations
• Proven ability to work under stress in emergencies; flexibility to handle pressure coming from all directions simultaneously
• Strong team-orientated interpersonal skills; ability to effectively interface with a wide variety of people at all levels
• Self-motivated and able to work under little supervision.
• Good communication skills.
• Ability to interact with users at all levels.
• Must be service orientated

Required Competencies
Important Relationships
End users

• Enhancing of user processes via application of software technology.
• Management of user work related incidences to ensure minimal operational impact.
• Provide support for software systems at enterprise level.

IT Team

• Relationship management/Team cohesion ensuring dependencies are catered for.

Problem Solving, Planning and Decision Making
Problem Solving

• Review project and business requirements and advice business
• Resolve project and business issues by providing timely solutions
• Support during project rollouts and work request changes.
• Set and ensure adherence to procedures with regards to application configuration and deployment

Planning

• Ensure processes are in place for project governance that helps with successful project delivery

Personal Competencies

• Team player
• Good communication skills
• Pay attention to details
• Result oriented
• People management skills

Application Closing Date
21st April, 2014

Method of Application
Interested and qualified candidates should:
Click here to apply online