Front Office Shift Leader at InterContinental Hotel Lagos

InterContinental Hotel Lagos, a 5 - star hotel edifice built very close to the Lagos creek. The hotel is located on Victoria Island, in the centre of Lagos, home to major consulates and multinational companies, making it the perfect residence for affluent business and diplomatic travellers.  Built on an elevated terrain overlooking Lagos' port, the hotel offers uninterrupted spectacular views of the Lagos Skyline, ample meeting space and grandiose accommodations.

InterContinental Hotel Lagos is recruiting to fill the position of:

Job Title: Front Office Shift Leader

Job Number: LAG000110
Location: Lagos

Job Description
What's your passion? Whether you're into swimming, dancing or sight seeing at IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. With a dynamic team and innovative service culture, we will offer our guests an authentic and enriching experience in the heart of one of the world's fastest growing cities.

InterContinental Lagos is located on Victoria Island, in the centre of Lagos home to the majority of foreign embassies and multinational companies, making it the perfect residence for affluent business and diplomatic travelers. Built on an elevated terrain overlooking Lagos's port and the city below, the 19 storey hotel offers uninterrupted, spectacular views of Lagos Skyline. InterContinental Lagos comprises of 352 well-appointed, elegantly decorated rooms and suites as well as a Club InterContinental floor. Guests have access to an all-day dining restaurant, two specialty restaurants, room service and the pool bar for lighter meal choices and snacks. The lobby lounge and cocktail bar is the perfect setting for casual meetings over coffee or drinks. In addition, for the health conscious traveler there is a health club bar serving fresh juices. InterContinental Lagos also offers exclusive business and conference facilities including a state of the art ballroom with a foyer area, and several additional flexible meeting and breakout. Other amenities include a fully-equipped gym, outdoor pool, and retail space.

As a Front Office Shift Leader, you will respond to guest needs and resolve any issues that may arise; supervise, direct and support reception and Guest Relations. You will check billing instructions and take action with the Property Management Systems (PMS) in emergency situation and be fully conversant with all hotel emergency procedures. You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery to all our guests. You will be required to work nights, weekends, and/or holidays.

In return we'll give you a generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

Qualifications:

• Degree/Diploma from a reputable institution
• Previous Front Office/Guest Relations Supervisory/Management Experience in a 5* Hotel is a must
• Previous experience with dealing and resolving guest queries.
• Excellent presentation, communication and organizational skills and the ability to multi task while working under pressure
• Highly visible and 'hands on' in operation
• Previous IHG experience preferred but not mandatory

Application Closing Date
11th April, 2014

Method of Application
Interested and qualified candidates should
Click here to apply online