Chief Concierge at InterContinental Hotel Lagos

InterContinental Hotel Lagos, a 5 - star hotel edifice built very close to the Lagos creek. The hotel is located on Victoria Island, in the centre of Lagos, home to major consulates and multinational companies, making it the perfect residence for affluent business and diplomatic travellers.  Built on an elevated terrain overlooking Lagos' port, the hotel offers uninterrupted spectacular views of the Lagos Skyline, ample meeting space and grandiose accommodations.

InterContinental Hotel Lagos is recruiting to fill the position of:

Job Title: Chief Concierge

Job Number: LAG000108
Location: Lagos

Job Description
As Chief Concierge, you will ensure the smooth and efficient running of the concierge department of the hotel and will be directly responsible for the satisfaction of all guests needs. This diverse, challenging role will be based in Front Office and sets to provide an "In the Know Experience" to all our guests. As Chief Concierge, you will also be responsible for managing and motivating your team, developing an "In the Know culture" within the hotel and keeping all relevant department knowledgeable about the market trends. You will be required to ensure that the team within your department is adequately trained and developed in line with our InterContinental Concierge program. You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery to all our guests.

In return we'll give you a generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

Qualifications:

• Degree from a reputable institution in Social Sciences/ Arts or its equivalent
• Previous Supervisory/Management Experience is a must
• Previous experience with dealing and resolving guest queries.
• Strong knowledge of the Lagos Entertainment/Event Scene
• Market knowledge and trends are key to this position.
• Excellent presentation, communication and organizational skills and the ability to multi-task while working under pressure
• High level of English language skills both written and verbal.
• Previous IHG experience preferred but not mandatory

Application Closing Date
11th May, 2014

Method of Application
Interested and qualified candidates should
Click here to apply online