Customer Service Personnel at Stresert Services Limited

Stresert Services Limited - Our client is a leader in the insurance sector; due to expansion and growth, they require the service of a Customer Service Personnel in the Lokoja branch to maintain good customer relationship, enlighten customers on company’s products and service.

Job Title: Customer Service Personnel - Lokoja (Female)

Location: Lokoja, Kogi
Reports to Unit Head
Department: Customer Service

Functions & Responsibilities:

• Attending to customers enquiries and complaints.
• Distribution of policy statements of account to policyholders
• Updating customers’ information on the system.
• Reconciliation of policy accounts.
• Issuance of tax rebate certificates on demand.
• Providing letters on request to customers about enquiries on their policies.
• Keeping a daily log of customer activities
• Periodic preparation and submission of reports on activities to Group Head Customer Services Group
• Providing information to prospective clients about various products.
• Key Performance Indicators:
• Improved Retail Business Income
• Increase in Number of Policies per customer

Required Knowledge Skill /Abilities:

• Good Knowledge of Insurance and the regulatory frameworks.
• Excellent communication skills
• Must be proactive, flexible and result oriented.
• Comfortable in a rapidly changing environment
• Computer Literate.

Generic Skills:

• Selling
• Negotiation / Problem-solving
• Relationship Management
• Assertive /Influencing

Professional Requirements Qualification:

• First degree in Insurance, Actuarial Science or any Social Sciences or Humanities discipline.

Experience:

• Minimum of 2 years experience
• Prior experience in a similar role is an added advantage.

Salary:
N44, 000 other benefit include Hmo & Pension

Application Closing Date
25th April, 2014

Method of Application
Qualified candidates who reside in Lokoja should please forward their passport pictures and CVs to: recruitment@stresertservices.com using ‘CS – LOKOJA’ as subject of mail. Only experienced and qualified customer service candidates who reside in Lokoja will be contacted.