Experience Centre Manager at Etisalat Nigeria - Lagos

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Etisalat Nigeria is recruiting to fill the below position of:

Job Title: Experience Centre Manager

Location: Lagos, NG

Job Summary

• Ensure the effective and efficient operations of assigned Etisalat experience centre.

Principal Functions

• Manage selling and customer service activities in assigned experienced centre and train sales officers on service delivery procedures, to optimise and exceed exceptional service level delivery, and customer satisfaction.
• Analyze sales performance, interpreting trends, and forecasting future sales volumes to maximise profits and for forward planning.
• Initiate and manage relationships with internal and external customers.
• Ensure resolution of customer queries/complaints and comments received at the experience centres and implement measures aimed at guaranteeing optimal customer satisfaction.
• Manage stock levels and make key decisions about stock control by liaising with the distribution function to ensure maintenance of optimal stock levels in assigned experience centre.
• Oversee administrative duties in the experience centre, and escalate issues to relevant units/departments where necessary.
• Facilitate the provision of after sales support to customers.
• Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
• Facilitate the conduct of periodic stock counts and perform spot checks to ensure minimal occurrence of stock loss.
• Ensure proper maintenance of all equipment and fixtures in assigned experience centre.
• Responsible for stock inventory and cash management
• Account reconciliation, database build up/data collection.
• Responsible for setting objectives for Retail Advisors and providing feedback, administering regular performance reviews.
• Build sales by identifying and following through on sales opportunities
• Ensure compliance with all health, safety/security, legal and emergency policies and procedures. Liaise with relevant personnel in facilitating trainings for sales officers in these areas as required.
• Attend team/divisional/departmental meetings as required.
• Provide guidance and manage the performance of subordinates.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Regional Retail Sales.
• Perform any other duties as assigned by the Manager, Regional Retail Sales.

Educational Requirements

• First degree or equivalent in relevant disciplines.

Experience, Skills & Competencies

• Minimum of three (3) to five (5) years relevant work experience.

Application Closing Date
30th April, 2014.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Applicants are to apply for ONLY one state. Applicants who apply for more than one state SHALL be disqualified.