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IT's Your Life, Get The Best Out of It!

Hot Nigerian Job Search

Maersk Nigeria Recruits Import Customer Service (Pre-Call)

Posted on Tue 10th May, 2011 - hotnigerianjobs.com --- (9 comments)

Maersk (Safmarine) Nigeria is seeking applications for the position of Import Customer Service (Pre-Call).

Job Title: Import Customer Service (Pre-Call) - Safmarine

Location: Maersk Line, Apapa, Lagos, Nigeria

Reporting Line:

To report to the Safmarine Import Manager

Purpose
Delivering superior Customer service the ‘Safmarine Way’ and in line with Safmarine strategy ‘W1nning Edge’.

Principal Accountabilities
1. Active involvement in execution of Safmarine strategy key points
  • Measurement of Safmarine performance against targets in relation to score-card
  • Ensure increase in customer participation and satisfaction survey results (Access and Experience targets)
  • Equipment management with clear target for reduction of longstanding containers
2. Handle all Safmarine Import related Pre-call activities based on vessel report.
  • Precall tasks to be handled with the mindset of “preventing service failures” against normal trend of “solving problems from service failures” or “fire fighting".
  • Ensure arrival notices are sent timely and delivered to customers.
  • Monitor TBL shipments and co-ordinate same with necessary desks.
  • Ensure BL parties are correctly updated in all related systems according to customer requirements
  • Ensure increase in invoicing accuracy via completion of tasks and correct updates of concerned parties
  • Ensure cargo concessions given prior to arrival are documented and properly applied
3. Handle all customer service related issues
  • All customer notifications (weekly updates, cargo rolling, routing problems, short-shipments, rotation numbers)
  • Customer and/or Origin Transshipment or Reshipment request
  • Manifest related issues
  • Customer invoice enquires (co-ordinate with Freight team)
  • Intra & Internet updates
  • Coordination of branding & events
  • Handle all customer data base related issues/enquires
  • Update Access & Experience (A&E) clients and other customer information in our database
  • Handle container step-down enquires
Generally:
·  Handle customer’s complaints and ensure corrective actions are initiated, thus preventing repetition of the same mistakes.
·  Inter and Intra department relationship - especially with back-office counter and Manifest team (Customer service team)
·  Attend to mail communications within the time period as directed by Safmarine - Ensure prompt/ effective communication and ensure clear differentiation between internal correspondence and external correspondence (clients – overseas agents)

Knowledge Areas/ Skills/ Capabilities
  • Commercially sound to understand business needs of our customers and deliver the Safmarine way
  • Multitasking abilities required
  • High degree of service mindedness required
  • Effective communication and probing skills
  • Very high sense of ownership and initiative
  • Problem solving and Inter personal skills.
  • Sound understanding of shipping business and logistics.
  • MS Office
Application Deadline
20th May, 2011

Method of Application
Intersted candidates should click here to apply online


 

Comments (9)

No. 1
Posted on Wed 11th May, 2011 03:35:28 GMT by Vivian

I'm interested in the import customer service. How do i apply please
No. 2
Posted on Thu 12th May, 2011 13:21:49 GMT by OMOYE ELIZERBETH EIGBOBO

Good Day, i just got this link from my friend and i would like to know how i can apply. Thank You.
No. 3
Posted on Thu 12th May, 2011 14:51:56 GMT by roland

how can i apply pls?
No. 4
Posted on Fri 13th May, 2011 09:48:36 GMT by hollymoses

kudos to this team of workers making sure of joblistings...it is good to know that there's job in Nig. for graduates. But my request is that i need a job in a marine company as a seaman or a sailor. I like the water ways alot.
No. 5
Posted on Fri 13th May, 2011 18:25:52 GMT by ABE, ABAYOMI SAMUEL

I've been filling the online form, but got stoked under the choice of currency, that is issues relating to salary. The NAIRA isn't there. How do I go about it?
No. 6
Posted on Mon 16th May, 2011 08:29:30 GMT by bulus nuyerga

I NEED A WELL PAY JOB.
No. 7
Posted on Mon 16th May, 2011 10:51:40 GMT by mg

the link to apply is taking me elsewhere,pls help
No. 8
Posted on Tue 17th May, 2011 13:41:32 GMT by adaora

i ve been trying to apply but i cannot get past the category section. i selected africa,nigeria, customer service,safmarine and it does nt seem to work. pls how do i go abt applying. i really need to apply b4 its late. pls somebody help.
No. 9
Posted on Sat 13th Aug, 2011 18:15:49 GMT by ralph

pls, is there any other vacancy in maersk i'm interested thanks.


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