New member? Register
  

Search Jobs by State



Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Classified Jobs Nigeria

Computer & InfoTech Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook Jobs

Database Jobs in Nigeria

Driving Jobs in Nigeria

Education Jobs for Nigerians

Estate Management Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

ERP & SAP Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology & Drilling Jobs

Government Public Service-

Hardware Jobs in Nigeria

Hospitality Jobs in Nigeria

Hotel Jobs

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Internet & Work aHome Jobs

Java Jobs in Nigeria

Law Enforcement Jobs

Lecturing Jobs in Nigeria

Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Mass Communication Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Ministry & Parastatal Jobs

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

.Net Technology Jobs Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician & Med Practioner

Public Sector/Service Jobs

Public Relation Jobs

Programming Jobs in Nigeria

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Mass Communication Jobs

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Unskilled Jobs Nigeria

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer Jobs in Nigeria


    Facebook with Hotnigerianjobs  Twit with hotnigerianjobs  rss feed with hotnigerianjobs







Get Latest Nigerian Job Alert!
Enter your email below.

Delivered by FeedBurner




          Popular Jobs
JAGAL Group Fresh Job Recruitment (4 Positions)

Save the Children Nigeria Fresh Job Recruitment (7 Positions) - UPDATED

Institute of Human Virology (IHVN) Job Recruitment (4 Positions)

Nigerian NewsDirect Newspaper Fresh Job Recruitment (10 Positions)

Accenture Nigeria Internship Program 2016

Premiere Urgence Internationale (PUI) Fresh Job Recruitment (4 Positions)

RusselSmith Group Fresh Graduate & Exp. Job Recruitment 2016

National University Commission Pilot Graduate Tracer Study Program 2016

Hobark International Limited (HIL) Fresh Job Recruitment (9 Positions)

MTN Nigeria Fresh Job Recruitment (5 Positions) - UPDATED

SOS Children's Villages Nigeria Fresh Job Recruitment (4 Positions)

Genesis Group Fresh Job Recruitment (6 Positions)

Obafemi Awolowo University Graduate and Exp. Job Recruitment (10 Positions)

Training and Competency Development 2016 - Boerata Energy and Technology Limited

African Field Epidemiology Network (AFENET) Fresh Job Recruitment (4 Positions)

Whytecleon Limited Fresh Job Recruitment (19 Positions)

African Development Bank (AfDB) Fresh Job Recruitment (14 Positions) - UPDATED

International Committee of the Red Cross (ICRC) Job Recruitment (6 Positions)

World Health Organization (WHO) Fresh Job Recruitment (7 Positions)

Adexen Recruitment Agency Fresh Job Recruitment (5 Positions)

United Nations Development Programme (UNDP) Job Recruitment (4 Positions)

World Bank Fresh Job Recruitment 2016

Nigerian Air Force Airmen/ Airwomen Recruitment Exercise BMTC 2016

Enugu Electricity Distribution Plc Graduate Trainee Program 2016

Customer Service Certification and Membership at the Institute of Customer Service of Nigeria (ICSN)

International Institute of Tropical Agriculture (IITA) Fresh Job Recruitment (8 Positions)

Deloitte Nigeria 2016 Fresh Graduate Job Recruitment

Deloitte Nigeria Tax Graduate Programme 2016 - Abuja

Deloitte Nigeria Tax Graduate Programme 2016 - Rivers

Society for Family Health (SFH) Fresh Graduate & Exp. Job Recruitment (17 Positions)

MTN Nigeria Fresh Job Recruitment 2016

HNJobs (Recap): TOP Companies Recruiting For Officers Last Week!

HNJobs (Recap): TOP Managerial/Directors Job Opportunities Last Week!

HNJobs (Recap): TOP Companies Recruiting For Supervisors Last Week!

HNJobs (Recap): TOP Companies Recruiting For Fresh Graduates Last Week!

MRS Oil Nigeria Plc Fresh Graduate & Exp. Job Recruitment 2016

Customer Service Officers at MRS Oil Nigeria Plc

ExxonMobil Nigeria Fresh Graduate and Mid-level Job Recruitment 2016

British American Tobacco (BAT) Fresh Job Recruitment 2016

Dahfex Global Solutions Limited Fresh Graduate & Exp. Job Recruitment (3 Positions)

Lily Hospitals Limited Fresh Job Recruitment (7 Positions)

Save the Children Nigeria Fresh Job Recruitment (7 Positions)

Health Reform Foundation of Nigeria (HERFON) Job Recruitment (7 Positions)

Federal Ministry of Industry, Trade and Investment (FMIT&I) Job Recruitment 2016

Training: Mastering Digital Marketing For Business Acceleration

St Nicholas Hospital Job Recruitment (5 Positions)

Coscharis Group Limited Fresh Job Recruitment 2016

Total Nigeria Oil & Gas Fresh Graduate Program 2016

Etisalat Nigeria Fresh Job Recruitment (3 Positions)

Graduate Facilities Officers at RusselSmith Group


IT's Your Life, Get The Best Out of It!

Hot Nigerian Job Search

Maersk Nigeria Recruits Import Customer Service (Pre-Call)

Posted on Tue 10th May, 2011 - hotnigerianjobs.com --- (9 comments)

Maersk (Safmarine) Nigeria is seeking applications for the position of Import Customer Service (Pre-Call).

Job Title: Import Customer Service (Pre-Call) - Safmarine

Location: Maersk Line, Apapa, Lagos, Nigeria

Reporting Line:

To report to the Safmarine Import Manager

Purpose
Delivering superior Customer service the ‘Safmarine Way’ and in line with Safmarine strategy ‘W1nning Edge’.

Principal Accountabilities
1. Active involvement in execution of Safmarine strategy key points
  • Measurement of Safmarine performance against targets in relation to score-card
  • Ensure increase in customer participation and satisfaction survey results (Access and Experience targets)
  • Equipment management with clear target for reduction of longstanding containers
2. Handle all Safmarine Import related Pre-call activities based on vessel report.
  • Precall tasks to be handled with the mindset of “preventing service failures” against normal trend of “solving problems from service failures” or “fire fighting".
  • Ensure arrival notices are sent timely and delivered to customers.
  • Monitor TBL shipments and co-ordinate same with necessary desks.
  • Ensure BL parties are correctly updated in all related systems according to customer requirements
  • Ensure increase in invoicing accuracy via completion of tasks and correct updates of concerned parties
  • Ensure cargo concessions given prior to arrival are documented and properly applied
3. Handle all customer service related issues
  • All customer notifications (weekly updates, cargo rolling, routing problems, short-shipments, rotation numbers)
  • Customer and/or Origin Transshipment or Reshipment request
  • Manifest related issues
  • Customer invoice enquires (co-ordinate with Freight team)
  • Intra & Internet updates
  • Coordination of branding & events
  • Handle all customer data base related issues/enquires
  • Update Access & Experience (A&E) clients and other customer information in our database
  • Handle container step-down enquires
Generally:
·  Handle customer’s complaints and ensure corrective actions are initiated, thus preventing repetition of the same mistakes.
·  Inter and Intra department relationship - especially with back-office counter and Manifest team (Customer service team)
·  Attend to mail communications within the time period as directed by Safmarine - Ensure prompt/ effective communication and ensure clear differentiation between internal correspondence and external correspondence (clients – overseas agents)

Knowledge Areas/ Skills/ Capabilities
  • Commercially sound to understand business needs of our customers and deliver the Safmarine way
  • Multitasking abilities required
  • High degree of service mindedness required
  • Effective communication and probing skills
  • Very high sense of ownership and initiative
  • Problem solving and Inter personal skills.
  • Sound understanding of shipping business and logistics.
  • MS Office
Application Deadline
20th May, 2011

Method of Application
Intersted candidates should click here to apply online


 

Comments (9)

No. 1
Posted on Wed 11th May, 2011 03:35:28 GMT by Vivian

I'm interested in the import customer service. How do i apply please
No. 2
Posted on Thu 12th May, 2011 13:21:49 GMT by OMOYE ELIZERBETH EIGBOBO

Good Day, i just got this link from my friend and i would like to know how i can apply. Thank You.
No. 3
Posted on Thu 12th May, 2011 14:51:56 GMT by roland

how can i apply pls?
No. 4
Posted on Fri 13th May, 2011 09:48:36 GMT by hollymoses

kudos to this team of workers making sure of joblistings...it is good to know that there's job in Nig. for graduates. But my request is that i need a job in a marine company as a seaman or a sailor. I like the water ways alot.
No. 5
Posted on Fri 13th May, 2011 18:25:52 GMT by ABE, ABAYOMI SAMUEL

I've been filling the online form, but got stoked under the choice of currency, that is issues relating to salary. The NAIRA isn't there. How do I go about it?
No. 6
Posted on Mon 16th May, 2011 08:29:30 GMT by bulus nuyerga

I NEED A WELL PAY JOB.
No. 7
Posted on Mon 16th May, 2011 10:51:40 GMT by mg

the link to apply is taking me elsewhere,pls help
No. 8
Posted on Tue 17th May, 2011 13:41:32 GMT by adaora

i ve been trying to apply but i cannot get past the category section. i selected africa,nigeria, customer service,safmarine and it does nt seem to work. pls how do i go abt applying. i really need to apply b4 its late. pls somebody help.
No. 9
Posted on Sat 13th Aug, 2011 18:15:49 GMT by ralph

pls, is there any other vacancy in maersk i'm interested thanks.


Post a Comment
Name: *
Email: *
Comment: *