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Operations Manager at GV Alliance Partners Limited

Posted on Wed 28th May, 2014 - hotnigerianjobs.com --- (0 comments)


GV Alliance Partners Limited is recruiting to fill the position below:

Job Title: Job Title: Operations Manager

Location:
Lagos

Job Description

  • Develop effective operational systems, processes and polices in support of the organization's vision;
  • Develop detailed plans in support of approved strategies, organizing required resources, monitoring and periodically reporting progress of plans;
  • Continuously strive to improve processes, procedures to heighten productivity, timeliness and quality;
  • Direct and provide a strategic framework for product managers to develop and manage new 3rd party relationships, contracts, data services/features, content and application portals and messaging products;
  • Perform market research and analysis, design product, content and channels;
  • Develop and sustain parameters for service tracking and communication to clients (e.g. outgoing technical reports, SDD, logs performance analysis)
  • Assist in the development of proposals for new services and platforms to clients;
  • Propose optimization of existing and new services;
  • Provide performance data to support management decision-making;
  • Evaluation and acceptance of new hardware and service deployed on VAS platforms;
  • Drive product and service delivery across the organisation by agreeing and setting goals;
  • Support effective management reporting, information dissemination, business process and organizational planning;
  • Ensure full integration of quality management processes and their effective deployment on a day-to-day basis;
  • Supervise service and subscriber migrations on VAS platforms;
  • Organize documentation and handover of any new services to Business Development;
  • Act as a liaison between networks and all departments;
  • Ensure VAS services are implemented within allocated budgets;
  • Keep up to date on VAS services and capabilities across all networks;
  • Keep abreast with technological advancement within the VAS industry;
  • Identify training and development needs of team members and manage skills enhancement programmes for the team to ensure targets are met;
  • Manage team boundaries and allocate resources between teams for an effective work load balance;
  • Set clear objectives and guide team members to achieve targets and performance standards;
  • Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded;
  • Structure and negotiate supplier partnership agreements;
  • Manage Vendors, negotiate and monitor SLAs:
  • Meet with the Business Development and Customer Service teams on a regular basis to identify the list of new client requirements, assess operational performance and review any identified opportunities and challenges;
  • Carryout Monthly/quarterly reviews with clients;
  • Perform other assigned duties as delegated from time to time.
Education
  • Minimum of a Second Class Upper Bachelor’s Degree or its equivalent.
  • Experience and certification in Project Management (PMI, Prince2 or APM) would be an advantage
  • MBA Preferred.
Experience
  • Minimum of 5 years' experience in VAS industry.
Application Closing Date
27th June, 2014.

Method of Application
Candidates who meet the above requirement should email their resume to: [email protected] and [email protected]

Note: Please, state the position you are applying for in the subject field of the mail.

  

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