Head of Operations at Discovery Cycle Professionals

Discovery Cycle Professionals (A Division of Discovery Cycle Limited) is a global network of experienced academics and consultants assembled to provide world-class knowledge-based services globally. DCP has diverse experience across different professional fields and offers a wide-range of multi-disciplinary professional services.

Discovery Cycle Professionals (DCP) has its headquarters in Abuja, Nigeria. Over the years, DCP has developed a wide range of multi-disciplinary professional services covering both the private and public sectors of the economy through the “DCP Ecosystem”. As part of its regional expansion strategy in West Africa and beyond, the company established its second Country Office in Monrovia, Liberia in 2013.

Discovery Cycle Professionals is recruiting to fill the position of:

Job Title: Head of Operations

Location of Job (Department and Division): Head Office, Abuja
Number of Subordinates:3
Reports to: Chief Operations Officer (COO)

Core Purpose of the Job
The Head of Operations supports the Chief Operations Officer (COO) in ensuring that a company's everyday activities run smoothly. As a professional, he/she would often set parameters to judge how efficiently and effectively the organisation is operating. Most of the time should be spent reviewing and evaluating business procedures ranging from office expenses to general activities. Accordingly, Head of Operations may also be responsible for overseeing the work of other upper-level management executives if the need arises.

Key Performance Areas
Core, Essential Responsibilities/ Output of Position (KPA’s)

Role and Task Complexities:

• Proposing strategies for the business development of the travel agency.
• Maintaining the financial account details and other budgetary reports of the agency.
• Analysing the reports to ascertain the growth of the agency and if needed, employing better work strategies to improve the business aspect of the agency
• Maintaining the up-to-date information on the travel operations and transport mediums like airlines.
• Facilitating the customers in the booking of tickets and accommodation arrangements.
• Managing the travel agency work activities and devising new tour and travel plans and packages.
• Coordinating and guiding the agency staff to work for the customer satisfaction and development of the agency.
• Promoting and marketing the business, sometimes to new or niche markets
• Selling travel products and tour packages.
• Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism.
• Taking part in familiarisation visits to new destinations in order to gain information on issues and amenities of interest to consumers.
• Liaising with travel partners, including airlines and hotels, to manage bookings and schedules.
• Dealing with customer enquiries and aiming to meet their expectations.
• Overseeing the smooth, efficient running of the business.
• Constantly motivating the sales team to hit their targets and ensure the profitability of the company.
• Meeting regularly with team leaders to give them sales figures and plan how they approach their work.
• Communicating with sales consultants and providing encouragement, help and advice.
• Dealing with disciplinary matters and customer complaints.

Minimum Requirements
Education:
A minimum of Bachelor’s degree in any Travel-related area or any other subject with interest in business and concepts.

Experience:
A Minimum of 3 years Post NYSC Experience in Travels and Tours Business

Training:
Must be proficient in the use of MS Office Suite, and Amadeus Platform

Competences
Knowledge:

• Good Knowledge of the Nigeria Travels Industry
• Good General Knowledge of Nigeria

Skills/physical Competencies:

• Decision making skills
• Effective verbal and listening communications skills
• Effective written communications skills
• Ability to communicate effectively in English
• Stress management skills
• Time management skills

Behavioural Qualities:

• Analytical with great attention to detail.
• Proactive
• Continual self-development
• Goal and quality oriented.

Other Specifications

• Applicants MUST meet all the specified conditions before applying
• Candidate must be resident in Abuja and should be able to resume within short notice.
• All CVs MUST be sent with the Job Title as the subject to:

Application Application Closing Date:
On or before 3pm, Friday, 13th June, 2014

Method of Application
Interested and qualified candidates should send CVs to: careers@discoveryng.com on or before 3pm, Friday, 13th June, 2014