MSIP Operations Assurance at Ericsson Nigeria

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Ericsson Nigeria is recruiting to fill the position of:

Job Title: MSIP Operations Assurance

Location: Lagos, NG
Req ID: 33907

Job Description
MSIP Operations Assurance is mainly responsible for securing that operations activities are performing according to the SLA requirements (as reflected on the WLA) and to provide a escalation point for all KPI / operations delivery performance deviations towards the customer.

As MSIP Operations Assurance, you have a Coordination Role, for the operational activities which actually performed by the Operations Organization on a global site. Following are the activities you will responsible for:

• All assurance, fulfilment and service desk activities to be performed under the contractual scope for the specific customer, acting as a demand organization.
• Based on the contractual SLA, establish the WLA between the operations delivery units and the MSIP and monitor the delivery performance according to MS governance model.
• Secure KPI fulfilment and coordinate performance reporting to the customer organization and Support MSIP Contract Management on penalties verification.
• Perform hierarchical escalation in case of critical (or optionally major) incidents and act as the main interface to the customer.
• Approve and monitor operational performance improvement plans.
• Secure that service delivery units inputs and requirements on resource or service acceptance (according to Deployment & Integration processes) are being considered and fulfilled.
• Coordinate the operational interface between operational delivery units and the customer's retained organization (ex. Customer care center) required to fulfil the SLA, establishing OLA (Operational Level Agreements) whenever necessary.
• Ensure operational readiness - availability of operational resources and/or procedures for any new service or resource on the customer's infrastructure.

Education

• Degree in Electrical Engineering/ Telecommunication Engineering/Computer Science/Computer Engineering or equivalent. Master Degree on the engineering area would be an advantage

Pertinent Experience

• Have a minimum 7 years of experience in Operation and Maintenance of Telecom networks.
• Have a good management background in the telecommunication industry preferably in the Operation or Support capacity.

Competencies
Professional/Technical Competence

• Having good product knowledge
• Having excellent knowledge in Project Management (PM certified desirable)

Business Competence

• Exceptional knowledge and skills in Business Understanding
• Highly developed knowledge and skills in Financial understanding
• Exceptional English language and presentation skill

Human Competence

• Highly Developed Leadership knowledge and skills, specifically to be Business Manager, Innovator, Competence Developer and Relationship builder
• Highly Developed Communication knowledge and skills, including presentation and influencing skills
• Highly Developed Customer management and skills, including relationship building

Application Closing Date
Not Stated

Method of Application
Interested and qualified candidates should:
Click here to apply online