Control Centre Officer at Xnet Security Technologies Limited

XNet Security Technologies Limited specializes in the design and implementation of turnkey supply chain management and security solutions using Global Positioning Systems (GPS), Radio Frequency (RF) and GSM technology with the objective of safeguarding people and their assets, enhancing efficiency in operations and service delivery and also providing greater real-time visibility of company staff operations and asset utilization.

XNet Security Technologies Limited is both the leader and pioneer in nationwide vehicle tracking and stolen vehicle recovery solutions, thus in a rapidly changing world we are continually bringing new tracking solutions to the Nigerian market.

XNET Security Technologies is recruiting to fill the vacant position of:

Job Title: Control Centre Officer

Location: Lagos

Summary of Primary Duties:

• Receive and make inbound/outbound calls from/to the clients’ and attend to their requests with utmost satisfaction
• Monitor and track clients’ vehicles as well as join forces with the vehicle retrieval team (VRT) to recover them when stolen
• Carry out efficient and accurate tracking updates based on the various tracking platforms
• Generate detailed reports of vehicles activities upon requests by the customers
• Make on-the-spot judgment regarding immediate action required when incidents arise
• Monitor and receive all emergency calls, signals, messages and alarms and respond accordingly
• Set up (configure) tracking devices to perform intelligently as desired
• Monitor the Control Room database servers, systems and networks
• Take appropriate actions as circumstances dictate and carry out associated control room duties and administrative functions in accordance with existing operational procedures

Qualifications/Requirements:

• B.Sc. or HND in Computer Science, Electrical/Electronics, Physics, Geography or any other related discipline
• Advanced computer literacy (MS word, Excel, Outlook, Access etc.)
• Knowledge of geography, with the ability to synthesize and interpret map data
• Must be willing to work shifts (including nights)
• Strong client relation skills, analytical with problem solving skills
• Ability to work under pressure and in a stressful environment
• Basic knowledge of tracking systems & applications
• Ability to think on your feet, remain calm and assertive and assist clients in whatever situation
• Ability to communicate well in English (Speaking & Writing)
• Previous experience as control room operator within a vehicle tracking/fleet management environment will be an added advantage

Application Closing Date
30th June, 2014

Method of Application:
All interested candidates should forward their CVs to: [email protected] within two weeks of this publication and should use the preferred role as the subject of the mail. E.g. Control Centre Officer. Candidates are also advised to save their CV’s in their own real names

Note: All applications MUST be accompanied by a cover letter (attached or pasted on the main body of the e-mail), outlining the interest of the candidate in the position and what he/she has done to develop those interests. Failure to adhere to this will lead to automatic disqualification.

Only shortlisted candidates will be invited for interview