Senior Customer Service Manager at APM Terminals

APM Terminals, we are a team of over 20,000 employees spread across more than 60 countries united by a passion to provide our expertise in port operations and container management services. By providing the expertise and port infrastructure essential to world trade, we actively support the advancement of the societies around us, enabling local economies to unlock their potential and build an even stronger global community. Working with a team of talented professionals you will get a chance to experience different cultures and make friends all over the world. You’ll find a culturally diverse, stimulating environment at any of our offices, terminals or depots. When you join APM Terminals, the world is your workplace.

APM Terminals is an independent business unit within the Danish A.P. Moller-Maersk Group – a Global Fortune 500 company with over 120,000 employees and offices in 130 countries with global growth opportunities in a range of fields from shipping and energy to our offshore and retail sectors - Join us to achieve even your most ambitious career goals!

APM Terminals is recruiting suitably qualified candidates to fill the position of:

Job Title: Senior Customer Service Manager

Location: Lagos
Ref.: AT-051461

Key Responsibilities

• Support the day to day commercial activities of the organisation
• Manages the customer relations system of the organisation as well has customer visits and follow up
• Responsible for resolving Customer complaints and concerns quickly and efficiently by liaising with Operations, Planning and Finance Department
• Attends and sometimes represent the organisation in High level customer meetings
• Manages all direct reports performing customer service related activities to ensure that transactions are processed timely and correctly.
• Provides complete and accurate reports to Chief Commercial Officer or as required by other stakeholders.
• Management or Shipping lines Contracts and Service Level agreements
• Design and create commercial activities, policies and strategies that align with organisational strategy
• Interacts with Agents, Consignees, Shipping Companies, Government Agencies and other stakeholders in the Maritime Industry on customer/commercial related services related activities.
• Lift all prepayment and Government Agencies holds.
• Ensure successful implementation of any new process introduced by Management for Customer Service related activities.
• Performs any other related activities, as designated by the Chief Commercial Officer.

Requirement
Who we are looking for
Either

• A University degree from a reputable college or higher institution

And

• At least cumulative of Seven (7) years of experience in commercial or customer service in a similar or related industry.
• With at least four(4) years in a managerial or supervisory capacity OR
• A higher Diploma degree from a reputable collage or higher institution And
• At least ten (10) years or more of strong supervisory and customer service management experience in container terminal operations environment, or similar, related industry.

Knowledge:

• Requires a comprehensive knowledge of Government Regulations and legislations on ports, terminal management and shipping
• Knowledge of Shipping industry

Ability:

• Ability to work under pressure, anticipates potential problems and diagnoses, evaluate and resolve logistical problems as they happen in order to meet operational performance objectives and deadlines.
• Provide company representation and ensure cooperation and support from shipping agents and ship liners in all commercial and customer service activities to achieve operational objectives
• Effective negotiation and conflict resolution skills combined with excellent interpersonal and listening skills.
• Well developed English oral, written communications and report writing skills.
• Requires capability to anticipate problems by recognizing the key issues in problems and creating contingency plans and alternative solutions.

Application Closing Date:
11th August, 2014

Method of Application
Interested and qualified candidates should
Click here to apply online