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KYC Officer at U-Connect Limited

Posted on Tue 29th Jul, 2014 - hotnigerianjobs.com --- (0 comments)


U-Connect Limited is recruiting to fill the position below:

Job Title: KYC Officer

Location:
Abia
Job Grade/Level: Contract Staff
Department: Account Origination and Servicing
Unit: Customer Mandate

Main purpose of the job
  • To accurately ensure all necessary documentations are in place for all types of accounts as directed and captured in the banks KYC operational Manual.
Key Responsibilities
  • To ensure detailed checks on all packages received to ensure KYC compliance
  • To accurately capture packages received on excel so as to deduce outstanding AOP’s yet to be submitted by the branches.
  • Ensure that all AOP meet the expected compliance, policies and statutory regulations and Non-compliance are actioned immediately to branches.
  • Ensure all packages received at the KYC centre are accounted for and daily report of total accounts received are duly confirmed.
  • Ensure that workflow within the unit is of consistently high standard.
  • To comply with business requests and prompt reports to ensure business targets and timelines are met.
  • Ensure all received packages are processed within 24hrs of receipt.
  • Proactively identify trends that may affect the quality of data reporting and checking and ensure corrective action is applied appropriately and timeously.
  • Timely escalation to the team leader on issues requiring such.
  • Ensure target is maintained on a daily basis by pre-planning activities.
  • Ensure zero error rate
  • Ensure that packages are properly tagged with correct CIF Id’s
  • Ensure that tagged files are arranged serially and put on the rack as per agreed tinelines
  • Ensure retrival of file /document request are met within agreeded time luinesd
  • Pro-actively monitor work flows and work queues to ensure that the same day processing is achieved.
  • Ensure any system issues are immediately escalated through the appropriate channels.
  • Ensure the commitment targets as would be advise from time to time and done so within the turnaround times agreed to.
  • Ensure service levels agreed to are met or are above standard.
  • Ensure appropriate cost control.
  • Timeously identify risks and opportunities.
  • Assist where required, with escalated queries that may relate to the AOP’s received and processed.
  • Work smart with room for little or no errors
  • Maintain confidentiality and integrity of customer
Key performance measures:
  • Meet and exceed capture targets and SLAs
  • Attention to details on documentation checks
  • Teamwork
  • Productivity and efficiency
  • Improve Business Operations' Customer Satisfaction Levels
  • Improve External Customer Experience via targeted process improvements
Important relationships:
  • Internal and external customers; Branches, other departments within IPC and Fraud Risk Department.
  • Will be required to interact with other areas such as IT, Compliance, Internal Audit, Operations, Fraud
  • Problem solving, planning and decision making
  • Required to follow laid down policies and procedures at all times. Work within well defined procedures, controls and systems, ensuring that these are complied with when undertaking daily activities.
  • Sound recall of procedures and previous experience is required
  • Refer problems falling outside parameters to the team leader for resolution within agreed timeframes.
  • outside usual parameters are to be referred to the immediate supervisor
  • Make recommendations with regard to streamlining or changing processes, thereby striving to improve customer service and turnaround times
  • Ability to quickly identify “bottlenecks” in processes/internal regulations and understanding the impact of these on customer service
  • Escalate technical problems to correct areas following the proper escalation procedures
  • Most common issues dealt with involve assessment of financial transactions to identify whether all the necessary conditions have been met.
  • Able to take the initiative within limits of authority.
  • Know when to exercise discretion and when to make ‘on the spot’ problem analysis when a client is experiencing a problem.
  • Work with empathy without compromising standard.
Knowledge, Experience and Personal Competencies
  • Sound Knowledge of the banks/CBN KYC standard
  • Computer literate (ms office)
  • Knowledge of bank's policies as it relates to function
  • Knowledge on Fraud and Compliance requirements
Experience:
  • N/A - Your school leaving graduates.
Personal Competencies:
  • Ability to convey factual information clearly and accurately
  • Methodical, accurate and pays attention to detail
  • Computer literacy.
  • Self motivated
  • Customer service orientated
  • Good verbal and written communication skills
  • Ability to remain calm and handle pressure
  • Problem solving and analysis
  • Results driven
  • Planning
  • Team player
  • Resilient
  • Flexible
  • Integrity and honesty
  • Service orientated
  • Proactive
Application Closing Date
Not Stated.

How to Apply

Interested and qualified applicants should forward their CV's to: [email protected] using KYC OFFICER as the subject of the Email.

  

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