Airtel Job Vacancies for Manager - KYC (Know Your Customer)

Airtel  - Ever since Airtel took its first step in the world of telecommunications, there has been no looking back for it... and for its employees. Airtel-ites bring a new meaning to their daily work routine by exploring newer ways of working, taking risks, going on unchartered paths and by just doing things THAT HAVE NEVER BEEN DONE BEFORE.
Here, we encourage our people to explore. We tell them that new lands don't come with maps. That if they slip and fall on unknown paths, they will get a helping hand. We have built our work culture on this simple philosophy. Get rid of the fear of the unknown and you create the grounds for success.
And it has helped people fly.
 
It has made our workplace a workshop, where thinking different is the norm. Where fearless innovation results in amazing breakthroughs.
But truly, the most satisfying breakthrough is the workplace itself. It's a culture that celebrates 17,000 employees as 17,000 entrepreneurs.

Job Position: Manager - KYC (Know your Customer)

Job Purpose
To plan and achieve KYC (Know Your Customer) objectives as laid down by the business and the regulator. Implement the state-of-art Technology, lay down processes mapping to business policies, support and manage the Operations.

Financial Dimensions

• Compliance to SCM, Finance processes
• Customer satisfaction index
• Adherence to Capex/Opex budgets

Key Accountabilities

• Support the strategy and the implementation of the approved KYC Systems roadmap
• Engage internal business units, S1 partner/3rd party ISV in the phases of innovation, analysis and proposals
• To drive/support the business units to arrive at appropriate decision points
• Capacity planning 
• Ensure the entire solution is  well documented (processes, policies & procedures) and updated at all times.
• Liaise with the supporting teams for effective service delivery.

Project Management

• Effective liaison with all stakeholders to obtain alignment and commitment to implementation of the Projects related to KYC
• Track Business Systems Transformation projects and implementation in alignment with budgeted costs and delivery time frames.
• Prepare timely and accurate data entries for all submissions as required.
• Ensure management and control of project changes from scope, deviations from specifications, costs, scheduling and timely contingency planning.
• Responsible for managing all prospective and new relationships. 

Manage ISV and third party relationships:- Vendor management

• Provide input in proposal process identifications ensuring business compliances as required
• Liaise with all Airtel vendors to ensure deliverables are met within the necessary requirements and business standards
• Ensure SCM involvement in the process of potential engagements that would be useful in driving VAS and data.
• Liaise with the Legal function to ensure collaborative and contractual obligations are managed efficiently closing deals with signing of necessary paperwork (MOUs; contracts; SLAs; NDAs; etc.) including proper documentation hand-over and sign offs.

Manage Technical deliverables of the KYC initiative

• Provide end to end support on technical integration the KYC systems (Billing System, Provisioning, SMSC, DWH etc..)

Skills & Knowledge

Educational Qualifications & Functional / Technical Skills

• Bachelors in Engineering or Computer science
• Project Management qualification will be an advantage
• Understanding of GSM network, SMSC, Billing Systems, SoA, Dataware house/MIS systems, Architecting & Solutioning.

Relevant Experience (Type of experience and minimum number of years)

• 5+ years of Managing Telecom Business Solutions in Telecom/IT environment
• 2+ years of Project management experience

Other requirements (Behavioural etc.)

• Ability to innovate and deliver value to business at multiple levels will play an important role
• Ability to manage large scale with a very wide geographical scope across Africa (35 countries by 2015)
• Ability to manage an outsourcing partner to deliver business solutions

Application Deadline
30th September, 2011

How To Apply
Click here for moree details and apply online