TPS Head of Client Access (Country) at Standard IBTC Bank

Standard IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

The Operations division of Standard Bank is at the very centre of all the bank’s procedures, enabling and optimising our Corporate and Investment Banking activities. We develop prototype concepts into robust, reliable solutions, constantly evolving our existing product range to help the bank maintain a competitive lead with our global clients. We are also in demand as internal consultants to the business, helping to manage the Bank’s assets through effective risk management and control systems. As part of this role we now seek an experienced Internal Control professional, who will help guide our work to fulfill our ambitious growth strategy

Standard IBTC Bank is recruiting for the vacant position of:

Job Title: TPS Head of Client Access (Country)
Job ID: 12683

Location: Nigeria

Position Description
To contribute to the articulation of a Client Access Strategy and formulate the strategic and tactical steps towards implementation of the same.

Key responsibilities
Overall Strategy

• Jointly responsible for articulating a country level client access strategy and execution thereof across Client Implementation, Network Management and Channel Access functions
• Develop jointly with the TPS Head a Product & Sales strategy to meet country channel aspirations, in line with the overall TPS strategy
• Understand the dynamics of Client Access with a view to assess market trends, identify new business opportunities or competitive threats across the region. Devise strategies to capture the opportunities and grow revenues
• Capture competitor intelligence and regulatory information and use it to develop or reinforce our competitive edge
• Ensure continuous and appropriate level of engagement with stakeholders involved in the delivery of the client’s channel experience, to deliver measured improvement in channel delivery from service, productivity and risk management perspectives
• Sponsor group Client Access initiatives and ensure that action plans are in place to achieve targeted results
• Initiate and co-ordinate marketing collateral in line with business strategies.

Leadership

• Reinforce and drive the culture of Client Access as Champions by training local teams on new rollouts and ensuring local communication sessions are held in country at least once per quarter to train RM/Sales staff on new releases and functional changes
• Act as change agent to transform our profile in the marketplace
• Be recognized by industry and peers as a business leader and an expert in continuously driving and leading product innovations. Particularly, be actively engaged in leading-edge industry developments and continuously migrate best practices within the countries in the region and Standard Bank Group
• Enhance brand value and thought leadership via authoring articles, speaking engagements, media and roundtable events
• Efficient internal and external stakeholder communication and management
• In conjunction with the reporting lines (geographic and functional) ensure that the Client Access Team is resourced appropriately at all times.
• Own the performance of all channels in the country including the problem resolution process
• To resource, lead, motivate and develop Client Access Officers
• To agree development plans for all direct reports
• To articulate a clear succession planning

Client Access Management

• To provide ongoing support into regional deals or RFPs and sponsor them to conclusion
• In close working coordination with the country teams, drive utilization of all electronic channels and enablement of new functionality with clients
• Identify and market-size new business opportunities and revenue pools and articulate the channel capabilities needed to seize a share of them
• Act as the main conduit for championing to Client Access activities
• Actively participate in client events and functions, conduct client surveys and focus groups to gain market intelligence, and communicate findings to the Regional Client Access Head
• Ensure that the country adopts and follows the Group Channel Methodology (Standard Operating Model) and enforce the key control standards
• Manage and participate in Client Experience Forums to entrench client centric culture
• Maintain stocklists of capabilities and points of representation of all physical and electronic channels supporting TPS clients
• Initiate and drive enhancements on channels and networks to meet client requirements
• Manage client implementations, training and post implementation reviews to support and enhance client experience.

Governance
Ensure Country compliance on Audit, Control and financial reporting standards as they relate to TPS Channel.

Key Performance Metrics (Not exclusive)
Financial

• Increase revenues through channel utilization
• Shorter implementation cycles leading to faster realization of revenues
• Branch costing and pricing reviews

Non-Financial

• Management of dormancy targets
• Management and delivery of utilization targets
• Improvement of turnaround time of implementations
• Standardization of implementation procedures
• Documentary compliance
• Audit results across region

Required Skills and Qualifications
Qualifications
University Degree (preferably Honours Degree)

Experience

• Experience managing through influence in a large organization
• 2 - 5 years of Transaction Banking experience
• Have previously worked in either direct cash/trade sales/channel role
• Relevant client and/ or banking experience in the Africa region.
• Experience working across multiple geographic locations
• 2 – 5 years of leadership experience

Required Competencies
Technical

• Comprehensive knowledge of banking operations/SWIFT
• Thorough operations and systems knowledge

Interpersonal

• Strategic orientation
• Understands and translates the broader Banks’s business strategy into clear plans of action that are aligned with the BU’s objectives ; articulates and implements strategic objectives; provides meaningful input into the strategy/objectives of the business unit; ensures that all client solutions are aligned with and support business objectives

Solutions thinking
Identifies business opportunities/gaps; draws on and integrates information from a range of relevant sources and stakeholders to realise integrated solutions; forward thinking;

Leadership
Inspires, influences and guides others to help them achieve desired results/organisational objectives while keeping the organisation’s vision and values at the forefront; builds credibility in self and the team; stimulates high performance

Relationship building
Uses appropriate interpersonal styles and communication methods to influence, build and /or initiate effective relationships with others (colleagues, stakeholders and customers); builds and maintain credibility with others

Team work
Participates as a member of a team and uses a flexible interpersonal style to contribute to the effective functioning of teams and to the completion of team goals

Change management
Comfortable with and adapts to change; drives and facilitates the implementation of and acceptance of change with the team; acts as a change Agent - models, identifies and supports new behaviour which supports the realization of the business strategy

Project management
Takes multiple simultaneous tasks/projects/initiatives through to completion within or before defined timelines; reflects the ability to plan, organise and control; effective continuous communication of project status to identified stakeholders

Organisational capacity building
Identifies, attracts and retains the right mix of skills; focuses on guiding and developing others in perusing and achieving work related objectives; succession planning in line with strategic objectives

Effective communication
Communicates effectively in a verbal, non-verbal and written manner; confident and comfortable communicating with a wide range of cultures, audiences and organizational groups and management levels

Business acumen
Articulates a good understanding of the mechanisms and processes behind an end-to end business and displays strong insight into the processes and resources, and financial management required to sustain a business; anticipates business and customer trends and stays up to date with these

Risk Management
Identifies and manages risk within an area of influence; uses and/or develops and implements risk measurement and risk management systems, processes and policies within the business

Personal
Resilience:
Maintains effective job performance, relationships and personal credibility when under pressure; seeks out and responds positively to constructive feedback; remains motivated, focused and displays a positive attitude regardless of difficult circumstances.

Integrity
Follows defined codes of conduct and ethical principles in a manner that supports the social, ethical and organizational norms; remains honest and objective and lives the SB values; creates a sense of trust and goodwill through being motivated to always ‘do the right thing’

Results/Quality driven
Instils a sense of urgency and motivation to provide superior delivery/output in terms of responsiveness, efficiency and turnaround times; driven to produce high quality work, motivated to achieve own work-related and business goals; drives tasks through to completion

Pro-active
Continually searches for new ideas and approaches and recommends these; initiates action to achieve goals beyond what is required; solution focused, optimistic and enjoys new challenges.

Application Closing Date
20th August, 2014

How to Apply
Interested candidates should
Click here to apply