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Operations Manager at a leading Telecommunication Company

Posted on Thu 07th Aug, 2014 - hotnigerianjobs.com --- (0 comments)


Dragnet Solutions Limited - A leading telecommunication company currently seeks to fill the position of an Operations Manager.

Job Title: Operations Manager

Location:
Lagos

The Role:
  • To ensure smooth operation of various processes that contribute to the production of the organisation’s services.
  • Develop effective operational systems, processes and polices in support of the organization’s vision;
  • Develop detailed plans in support of approved strategies, organizing required resources, monitoring and periodically reporting progress of plans;
  • Continuously strive to improve processes, procedures to heighten productivity, timeliness and quality;
  • Direct and provide a strategic framework for product managers to develop and manage new 3rd party relationships, contracts, data services/features, content and application portals and messaging products;
  • Perform market research and analysis, design product, content and channels;
  • Develop and sustain parameters for service tracking and communication to clients (e.g. outgoing technical reports, SDD, logs performance analysis)
  • Assist in the development of proposals for new services and platforms to clients;
  • Propose optimization of existing and new services;
  • Provide performance data to support management decision-making;
  • Evaluation and acceptance of new hardware and service deployed on VAS platforms;
  • Drive product and service delivery across the organisation by agreeing and setting goals;
  • Support effective management reporting, information dissemination, business process and organizational planning;
  • Ensure full integration of quality management processes and their effective deployment on a day-to-day basis;
  • Supervise service and subscriber migrations on VAS platforms;
  • Organize documentation and handover of any new services to Business Development;
  • Act as a liaison between networks and all departments;
  • Ensure VAS services are implemented within allocated budgets;
  • Keep up to date on VAS services and capabilities across all networks;
  • Keep abreast with technological advancement within the VAS industry;
  • Identify training and development needs of team members and manage skills enhancement programmes for the team to ensure targets are met;
  • Manage team boundaries and allocate resources between teams for an effective work load balance;
  • Set clear objectives and guide team members to achieve targets and performance standards;
  • Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded;
  • Structure and negotiate supplier partnership agreements;
  • Manage Vendors, negotiate and monitor SLAs;
  • Meet with the Business Development and Customer Service teams on a regular basis to identify the list of new client requirements, assess operational performance and review any identified opportunities and challenges;
  • Carryout Monthly/quarterly reviews with clients;
  • Perform other assigned duties as delegated from time to time.
Experience
Minimum of 5 years’ experience in VAS industry.

Education
  • Minimum of a Second Class Upper Bachelor’s Degree or its equivalent.
  • Experience and certification in Project Management (PMI, Prince2 or APM) would be an advantage
  • MBA Preferred
Requirements
  • Experience in managing crisis
  • Strong background and work experience in Telecommunications and Consultancy
  • A commitment to high professional ethical standards working in a diverse workplace;
  • Excellent communication skills both verbal and written
  • Knowledge of business and management principles and practices
  • Experience in organizational effectiveness and operations management implementing best practices;
  • Knowledge of project management principles and practices
  • Good leadership with vision in managing a diverse group of staff and major project initiatives across the organization.
  • Experience in deploying and optimizing VAS systems for multiple vendors, and interaction with Marketing, and IT departments
  • Experience in Operation and Maintenance of all VAS platforms and charging systems including the deployment of new services;
  • Has a passion for efficiency through continuous improvement. Thrives on managing competing priorities
Application Closing Date:
21st August 2014

How to Apply
Interested candidates should
Click here to apply

  

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