Relationship Service Mgr at Standard Chartered Bank Nigeria

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

Standard Chartered Bank Nigeria is recruiting to fill the vacant position of:

Job Title: Relationship Service Mgr
Job ID: 445319

Location: Nigeria - SCB

Job Description

•  Job title personal financial consultant grade: band 9
•  Name

Reporting relationships job title for

• Reports direct to branch manager guidance on execution of sales activities in and outside the branch
• Reports indirectly to head personal banking and frontline experience
• direct reports none na
• indirect reports none na
• Job purpose managing both in & out of branch sales experience to achieve the branch’s sales targets and ensure customer satisfaction.

Key responsibilities

• Responsible for all sales and servicing of in house CB customers
• Product enquries & sales to personal banking customers.
• Key focus on personal banking casa (LCY & FCY), bancassurrance, is & PIL.
• Use the following as sales tools: reference forms, third party instruments, customs duty payment document (from PSBS), TC data (potential customers from FX / TC teller). Dormant account (affluent) reactivation & management. Upgrading of tail accounts.

KYC

• Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating
• it by adhering to the key principles in relation to: ‘’Identifying your customer, knowing your customer,
• reporting suspicions, safeguarding records and not disclosing suspicions to customers’’.

Operational Risk MGT and Control
Ensure money laundering requirement as follows:

• Full awareness of money laundering prevention.
• Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by
• adhering to the key principles in relation to:
• “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing
• Suspicions to customers”, observe clear desk policy always.
• Monitoring of Front Office Branch registers to ensure compliance with standards.
• Ensure reduced / minimal operational irregularities.
• Resolving exceptional investigations and inquiries and liaising with other functions to ensure that issues are resolved.
• Analysis and reporting of management statistics
• Ensure Safe custody (under dual custodianship) and release of Financial Instruments and Daily Review of Control Reports and Timely Escalation of at risk items.

Key Relationships
(INTERNAL & EXTERNAL) Internal

• Operations staff
• Sales staff
• BM
• Head, Personal Banking

External

• Customers Purpose
• For Operational and Processing Support
• For Sales Guidance
• For Portfolio Management and Growth Support
• To Process Transactions And Acquire/Expand Business

Contributes To
Contributory impact on:

• SCB’s global image and integrity
• SCB’s overall profitability

 Judgment / Complexity

• Ability to provide accurate information and recommend appropriate solutions.
• Good interpersonal skills, ability to establish good rapport with colleagues and confidence in dealing with all level of management in cross-cultural environment.

 Know How and Experience

• Salesmanship, energy and drive
• Strong customer service orientation
• Strong interpersonal and communication skills
• Sound knowledge of administrative procedures
• Relevant academic and work experience
• Must have product knowledge certification

Dimensions Direct impact on:

• Branch sales results
• Customer experience
• NPS Scores

Application Closing Date
Not Stated

How to Apply
Interested candidates should
Click here to apply