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Customer Care Executive at Vconnect

Posted on Thu 20th Oct, 2011 - hotnigerianjobs.com --- (17 comments)

Vconnect is the simplest and most cost-effective way for Nigerian to local business information. We work across the internet, SMS, fixed land and mobile telephone networks. More importantly, we don't charge premium rate to use our service. We are into existence to fill the information gap which existed between customers and their finding products/services in Nigeria. We want to engage a smart, innovative and self-driven person as Customer Care Executive

Job Title: Customer Care Executive

Location: Lagos

Responsibilities

The successful Customer Care Executive will have responsibility for:

Providing excellent customer services to all the customers
Answering all inbound calls and making outbound calls
Responding promptly to Help Desk Inbox emails in a timely fashion and to provide accurate solutions for customers
Responding promptly to social media enquiries
Taking ownership, handling and resolving customer complaint’s
Keeping accurate records of customer interactions, enquiries, comments and complaints
Communicating and coordinating with internal departments
Communicating ideas and helping find solutions for departmental issues
Managing administration duties

Skills & Specifications:

Degree in any discipline
Proficiency In Word & Excel
Typing Speed: 30w/m
Spelling Aptitude
Preferred: Hausa Speaking

Application Deadline
1st November, 2011

Method of Application
Interested candidates should emai CV to: careers@vconnect.com with Subject : Customer Care Executive

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Comments (17)

No. 1

Posted on Thu 20th Oct, 2011 08:43:24 GMT by Emmanuel Isong

I don't understand or speak Housa does it mean i shouldn't apply

No. 2

Posted on Thu 20th Oct, 2011 11:14:30 GMT by Bom

Emmanuel u should be ashamed of ur self if u are a graduate and cant understand simple instructions

No. 3

Posted on Thu 20th Oct, 2011 18:09:14 GMT by Dsource

Gud talk bom.people like him plenty

No. 4

Posted on Fri 21st Oct, 2011 07:07:26 GMT by Nneka

wow! Wat an opportunity.

No. 5

Posted on Fri 21st Oct, 2011 08:14:14 GMT by Naija citizen

haba Nneka why you wan overtake us wait for ur time now when de will as for igbo speaking candidates

No. 6

Posted on Fri 21st Oct, 2011 13:35:19 GMT by Nicky

Tribalistic pple, *mtchewwww*

No. 7

Posted on Fri 21st Oct, 2011 20:50:31 GMT by Mary

Haba,lagos is in d west while Hausa is north. Pls 4get d language & use d general one which is English.

No. 8

Posted on Sat 22nd Oct, 2011 11:35:43 GMT by walter

it is well!

No. 9

Posted on Sat 22nd Oct, 2011 21:01:28 GMT by Bollo

Which one be speed of 30w/m.......na typing school graduate dem dey find abi university graduate?

Vconnect, are u sure this advert is from you?

No. 10

Posted on Sun 23rd Oct, 2011 11:50:22 GMT by omome( kenny)

seeing is believing and trying is achieving. try it before you come into conclution about if they are real or not.

No. 11

Posted on Mon 24th Oct, 2011 19:47:51 GMT by Bright

Toh.
Ba masala.
Mun gode. Zamu turo CV na mu yanzu yanzu.
Allah ye temeke mu.
Amin

No. 12

Posted on Tue 25th Oct, 2011 09:40:55 GMT by adewale adeseye

@bollo or bello 30w/m simply means typing 30 words per minute. the rate at which you are fast in typing...

No. 13

Posted on Wed 26th Oct, 2011 10:13:15 GMT by me

dey don call mi 4 intrerview o

No. 14

Posted on Wed 26th Oct, 2011 19:03:42 GMT by Isah atasa

Its a good one i will try to apply.Allah kabani sa'a.

No. 15

Posted on Mon 31st Oct, 2011 12:48:14 GMT by Ubong Godfrey

i always aim at working with Vconnect because of their outstanding competitive advantage

No. 16

Posted on Mon 14th Nov, 2011 13:26:26 GMT by Abbas

I summitted my appln ystaday and was asked 2 check my email box 4 a con4metory nuba, uptil now i hav'nt seen anytin is there any prblm sir?

No. 17

Posted on Tue 21st Aug, 2012 07:20:35 GMT by Chris

Nice job posting. I am visiting regularly your site keep it up.....

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