Graduate Travel Consultants at Wakanow.com Limited - Lagos, Ibadan, PortHacourt, Uyo, Benin, Warri

Wakanow.com is Nigeria’s leading online travel company that provides customers with everything they need to research, plan and purchase a trip locally and globally.

Wakanow.com offers travelers the cheapest available fares for flights, hotel reservations, airport pickups, visa assistance, vacation packages and many other travel services from a broad selection of partners.

Job Title: Travel Consultants
Job ID: 11075277

Location: Lagos, Ibadan, PortHacourt, Uyo, Benin, Warri

Job description

• The Travel Consultant is responsible for selling travel packages to customers.
• Booking and selling competitive travel packages to suit the holiday needs of the client
• Manage customers travel request through phone or e-mail
• Offer sales advice on topmost travel destinations to suit customers enquiries
• Build and maintain effective customer relationshi
• Use questioning and listening skills that support effective telephone communication.
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
• Understand the impact of attitude in handling calls professionally
• Effectively deal with job stress, angry callers, and upset customers
• Use the most appropriate way to communicate with different behaviour types on the telephone.
• Apply the elements of building positive rapport with different types of customers over the phone.
• Apply the proper telephone etiquette to satisfy various customer situations.
• Apply appropriate actions to effectively control a telephone call.
• Identify voice skills and how to enhance a good telephone presentation.
• Meets commitments to customers
• Other duties as assigned.

Desired Skills and Experience

• Prior experience in the travel industry is MANDATORY
• Ability to use Amadeus GDS application proficiently
• Possession of 1-3 years working experience in an IATA recognised travel agency
• People management
• Previous sales experience
• Good communication skills and the ability to build rapport with the customer
• Strong communication – verbal, presentational and written
• Knowledge about hotels, travel destinations etc.
• Good First degree

Application Closing Date
Not Stated

How to Apply
Interested candidates should
Click here to apply