Standard IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
The Operations division of Standard Bank is at the very centre of all the bank’s procedures, enabling and optimising our Corporate and Investment Banking activities. We develop prototype concepts into robust, reliable solutions, constantly evolving our existing product range to help the bank maintain a competitive lead with our global clients. We are also in demand as internal consultants to the business, helping to manage the Bank’s assets through effective risk management and control systems. As part of this role we now seek an experienced Internal Control professional, who will help guide our work to fulfill our ambitious growth strategy
Standard IBTC Bank is recruiting for the vacant position:
Accountable for developing and implementing an integrated customer marketing plan, which addresses wealth creation, wealth preservation, wealth enhancement and lifestyle enhancement ; this is achieved through an in-depth analysis of the clients balance sheet so as to identify opportunities and match these opportunities to products/ solutions provided by the group.
Monitor the delivery of different groups (Wealth, Lending, and Transactional) as well as other specialist product and service providers against customer plan.
Grow portfolio profitability through the utilisation of available multi-channel delivery strategies, such as actively managing customer migration onto electronic banking channels.
Manage customer migration between segments, sub–segments and the Private Banking business.
Proactively and timeously indentifies potential problem accounts and formulates appropriate risk mitigating strategies.
Understands clients risk profile and maximises the ‘risk vs. reward’ balance for individual clients by optimising product mix.
Comply with rules, regulations, and legislation governing the financial services industry.
Key performance measures
achievement of relationship manager sales budget
Growth / Volume – Customer acquisition and retention
Client profitability and Risk Management
Cross-sell existing bank and group financial product and services to obtain greater share of wallet.
Execution of customer plan
Internal and external relationships
Internal relationships
Product specialist assigned to Private Banking business
Branch Operations
Group relationships within PBB (Personal and Business Banking), CIB (Corporate and Investment Banking), wealth and offshore.
External relationships
Real estate agents, travel agents.etc.
Required Skills and Qualifications
Qualifications
A first degree or equivalent in any discipline and relevant professional certification in Banking, Business and Finance such as Chartered Financial Analyst (CFA) or Associate of Chartered Institute of Bankers (ACIB) from the Chartered Institute of Bankers of Nigeria (CIBN).
A Masters degree in Business/Finance or its equivalent would be an advantage
Experience
Minimum of 5 years relevant banking experience, preferably in a customer facing role and strong relationship management.
Must demonstrate hands-on experience in investment banking and Portfolio/Investment Management
Required Competencies
Technical competencies
Customer Relationship Management
Sales Planning
Cross-selling Skills
Business Development
Portfolio/Investment Management
Retirement and Estate Planning
Negotiation Skills
Networking
Business and Financial Advisory
Knowledge of Asset Management Products
Customer Needs Identification
Credit Analysis
E-Channel Management
Influencing Skills
Probing Skills
Poise
Interpersonal Skills
Emotional Intelligence
Personal competencies
Integrity and honesty – should be custodian of the highest ethical standards in line with the Banks core values
Professional appearance and confident disposition
Exceptional interpersonal, verbal and written communication skills
Leadership, decision making, and problem solving skills
Sound people management skills
Strong networking ability
Good organizational skills and time management skills
Result oriented
Ability to work under pressure
Comfortable with figures
A wide degree of creativity and latitude is expected
We are an equal opportunities employer and are totally opposed to discrimination in any form. It is our policy to provide equal employment opportunities for all employees regardless of race, sex, colour, nationality, national or ethnic origin, sexual orientation, marital / partnership status, religion, age or disability.