Graduate Customer Service Officers Recruitment at PAWA 774 (7,740 Positions)

PAWA 774 is a private sector led initiative to deploy 10MW of clean, renewable energy power plants to each of the 774 local government areas in Nigeria. That's 7,740 MW of clean bio friendly electricity built in clusters of 100KW units and connected to a local smart micro grid mesh providing adequate power to the nation, one community at a time.
 
The power plants being built under the PAWA 774 initiative will use renewable sources for their fuel. The plants will draw on the abundant supply of sunlight, wind, waste, plants and water bodies in local communities around Nigeria.
We are seeking candidates in the position below:

Job Title: Customer Service Officer

Job Reference Code: REF0000008
Available Openings: 7,740 (Nationwide)
Job Location: Nigeria
Reporting To: Commercial Manager
Job Type: Permanent

Duties and Responsibilities:   

• Maintain appropriate business relationship with relevant contractors and suppliers
• Liaises with the Product Procurement function to ensure that timely receipt of product for customers
• Implements Customer service policies
• Monitors operations in all business units to ensure that customers receive excellent service
• Logs customers complaints such as security
• Works with HR dept to organize programmes to train staff on high level customer service delivery
• Analyses issues and raises audit queries.
• Maintains effective relationship with existing/potential customers in the most professional manner
• Maintains relevant hard and electronic copies of customer files
• Provides weekly report on all activities to the Head Customer Care

Basic Requirements:

• B.Sc or HND in Social Science Discipline
• Experience in customer services added advantage.

Required Skills:   

• Ability to solve operational Problems
• Customer relationship Management ability
• Competent in the use of computers to enhance work performance
• Ability to deliver work effectively
• Ability to work under pressure, and take and provide feedback in a pleasant and positive manner

Special Requirements:   

• Membership of professional bodies in customer care (e.g. Customer Care Institute) will be an added advantage.

Application Deadline
Nov 30 2011

Method of Application
Interested and qualified candidates shouuld:
Click here to apply online
OR
Click here to know more about PAWA 774