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Senior Manager Performance Improvement (Financial Services Industry) at Ernst & Young Nigeria

Posted on Mon 08th Sep, 2014 - hotnigerianjobs.com --- (0 comments)


Ernst & Young (EY) is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY is recruiting to fill the vacant position of:

Job Title: Senior Manager Performance Improvement (Financial Services Industry)


Ref No: NIG00017
Location: Nigeria

Job Description

As Performance Improvement Senior Manager for the Financial Services Industry, you'll build valued relationships with external clients and internal peers and develop a portfolio of business by focusing on high impact opportunities. You'll lead presentations and proposals for moderately complex projects - or for elements of highly complex projects - and provide subject matter insight to bids and proposals.

Drawing on your skills and experience, you'll create innovative commercial insights for clients, adapt methods and
practices to fit operational team and cultural needs, and contribute to thought leadership. In addition, you'll package
overall project findings into clear, concise, high-quality work products. Acting as a subject matter resource on one or more
services, you'll leverage knowledge and experience to shape Ernst & Young's services to meet client problems.
By driving improvements in business processes, you'll serve as a role model for quality & risk management and confirm
that project teams understand and comply with Ernst & Young's Q&RM guidelines. As a respected senior professional,
you'll communicate effectively with Ernst & Young engagement partners and managers and work to build, manage and
motivate high-performing teams. You'll also help key staff to build sustainable competencies.

Client Responsibilities
  • Participate in and, as required, lead Customer engagements
  • Manage financial and quality aspects of client engagements and communicate significant issues, fees, and estimates-to-complete
  • to partners and clients
  • Help partners and directors generate new business opportunities and build client networks and relationships
  • Understand all Ernst & Young service offerings and actively identify opportunities to better serve clients
  • Build strong internal relationships within Ernst & Young Advisory Services and with other services across the organization
People responsibilities
  • Develop people through effectively supervising, coaching, and mentoring all levels of staff
  • Conduct performance reviews and contribute to performance feedback for all levels of staff
  • Contribute to people-related initiatives including recruiting, retaining and training Customer professionals
  • Maintain an educational program to continually develop personal skills of all levels of staff
  • Understand and follow workplace policies and procedures and communicate these to all levels of staff
You will be commercially aware and have a deep understanding of the value and cost drivers that impart the inncome statement of financial services institutions. In addition you'll have knowledge and experience of a number of the following areas:
  • Customer strategy, including customer experience and customer operating models
  • Sales and channel management, including sales force and marketing effectiveness, bid management effectiveness
  • and channel optimization
  • Customer service improvement, including customer service performance improvement, customer service recovery and
  • contact centre optimization
  • Customer intelligence and economics, including customer acquisition and retention, account and channel
  • segmentation
  • Must be familiar with:
    • Client facilitation
    • Business case development
    • Programme management
    • Business Process re-engineering
    • Activity-based costing
This is a Financial Services opportunity. But experience in Retail, Telco or FMCG will be considered positively

Additional skills requirements
  • Demonstrated track record with a blue chip consulting organization
  • Demonstrated experience in business development
  • Strong academic record including a degree (if specialism is customer strategy, this should ideally be a marketing degree or an MBA; if specialism is customer intelligence and economics, this should ideally be a numerate degree)
Application Closing Date
Not Stated

Method of Application

Qualified and interested candidates should:
Click here to apply online

  

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