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Claims Manager at a Multinational Shipping/Maritime Company

Posted on Mon 15th Sep, 2014 - hotnigerianjobs.com --- (0 comments)


Best Search Recruitment Limited - Our Client is a multinational Shipping/Maritime company, seeking to fill the position of:

Job Title: Claims Manager

Location:
Lagos

Purpose:
  • The purpose of this position is to handle insurance claims efficiently and to manage the handling of damage claims and insurance policies in compliance with the appropriate regulations.
Accountabilities
Safety:
  • Ensure a safe working environment in compliance with APMM Safety Regulations and Standards
Leadership:
  • Self and time management.
Functional Excellence:
  • Achieve Operational Targets and Objectives
  • Develop and implement claims process improvements
Duties

Safety:
  • Ensure that recognized safe working practices are utilized for all terminal operations and maintain effective implementation of safety policies and procedures.
  • Provide first line of response for any accident / incident investigation, emergency situations and damage assessments.
  • Assisting the safety and security team as required to maintain the best control at the terminal
Leadership:
  • Functional Excellence
Operational Execution:
  • Ensures that legitimate customer claims are processed correctly and timely
  • Manage all insurances of the company properties and liabilities
  • Manage relations with the insurance companies
  • Act as Legal counsel whenever needed
  • Ensures claims are properly documented and regular reports provided
  • Liases with different departments and also with shipping lines, Consignees, Insurers, Surveyors and all Stakeholders in the Claims Process.
  • Develop/manage / maintain SOP's for efficient handling of claims
  • Ensure that proper documents maintained for each claim
  • Ensure speedy recovery of claim by organisation to the insurance companies
  • Coordination of investigation and processing of labour accidents in cooperation with HSSE
  • Assists in managing legal and contractual issues as per claims and insurance
Work/Business Contacts and Authority:
(IPE Factor: Communication/Frame)
  • Internal - Operations, Customer service and Finance team
  • External - Insurance brokers, Consignee , shipper, Shipping Lines, Agents and loss adjusters, Police, Customs, Statutory authorities EFCC
Level on Innovation Required:
(IPE Factor: Innovation / Complexity)
  • Update or modify working methods in own role based on defined procedures
  • Identify problems and recommend improvements to working procedures
Critical Qualification/Skills/Experience
(IPE Factor: Knowledge)
  • Bachelor's degree in Law Compulsory from an accredited university
  • Professional Certification and membership from insurance professional bodies is required
  • At least three to five years of experience in Maritime industry in claims section or from an insurance company dealing with Maritime customers claims on regular basis
  • Expert of Maritime industry processes, documentation involved, Clearing procedures
Knowledge:
  • Must have extensive knowledge of Maritime Claims and Trade documentation
  • Must have expertise in International and Nigerian Maritime regulations/legislations
  • Must be familiar with legal concepts, contractual agreements.
  • Must be familiar with commercial law, credit agreements, concession and management agreements, and other related legislation, decrees, and legal opinions.
  • Requires high proficiency EXCEL spreadsheets and Power point presentations.
  • Knowledge of import and export procedures and related activities.
Ability:
  • Strong sense of details and ability to correlate documentation at various levels.
  • Strong sense of urgency
  • Effective negotiation and conflict resolution skills combined with good counselling and listening skills.
  • Strong communication skills and ability to communicate with senior management
  • Excellent analytical skills, ability to extract, compile and analyze data.
  • Ability to deal with statutory authorities including Police/ Customs
  • Well developed English oral, written communications and report writing skills.
  • Previous experience of working in Maritime industry and in multi cultural environment is an advantage.
  • Requires capability to anticipate problems by recognizing the key issues in problems and creating contingency plans and alternative solutions.
Reporting and Scope
(IPE Factor: Teams & Breadth/)
  • Direct reports - None
  • Indirect reports - none
  • The position reports to the Chief Finance Officer
  • The scope of this position is domestic
System Access
Personal Protective Equipment (PPE) Required:

Learning and Career Opportunities:
In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas;
  • Exposure to legal knowledge of terminal operations & impact of these on business objectives
  • Exposure to Global claims Management system and software
  • Advanced knowledge of insurance and claim management activities
  • Future Positions - Take over as legal counsel
Application Closing Date
25th September, 2014

Method of Application

Interested and qualified candidates should send their applications to: [email protected]

  

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