Best Search Recruitment Limited - Our Client is a multinational Shipping/Maritime company, seeking to fill the position of:
Job Title: Claims Manager
Location: Lagos
Purpose:
The purpose of this position is to handle insurance claims efficiently and to manage the handling of damage claims and insurance policies in compliance with the appropriate regulations.
Accountabilities
Safety:
Ensure a safe working environment in compliance with APMM Safety Regulations and Standards
Leadership:
Self and time management.
Functional Excellence:
Achieve Operational Targets and Objectives
Develop and implement claims process improvements
Duties
Safety:
Ensure that recognized safe working practices are utilized for all terminal operations and maintain effective implementation of safety policies and procedures.
Provide first line of response for any accident / incident investigation, emergency situations and damage assessments.
Assisting the safety and security team as required to maintain the best control at the terminal
Leadership:
Functional Excellence
Operational Execution:
Ensures that legitimate customer claims are processed correctly and timely
Manage all insurances of the company properties and liabilities
Manage relations with the insurance companies
Act as Legal counsel whenever needed
Ensures claims are properly documented and regular reports provided
Liases with different departments and also with shipping lines, Consignees, Insurers, Surveyors and all Stakeholders in the Claims Process.
Develop/manage / maintain SOP's for efficient handling of claims
Ensure that proper documents maintained for each claim
Ensure speedy recovery of claim by organisation to the insurance companies
Coordination of investigation and processing of labour accidents in cooperation with HSSE
Assists in managing legal and contractual issues as per claims and insurance
Work/Business Contacts and Authority:
(IPE Factor: Communication/Frame)
Internal - Operations, Customer service and Finance team
External - Insurance brokers, Consignee , shipper, Shipping Lines, Agents and loss adjusters, Police, Customs, Statutory authorities EFCC
Level on Innovation Required:
(IPE Factor: Innovation / Complexity)
Update or modify working methods in own role based on defined procedures
Identify problems and recommend improvements to working procedures
Bachelor's degree in Law Compulsory from an accredited university
Professional Certification and membership from insurance professional bodies is required
At least three to five years of experience in Maritime industry in claims section or from an insurance company dealing with Maritime customers claims on regular basis
Expert of Maritime industry processes, documentation involved, Clearing procedures
Knowledge:
Must have extensive knowledge of Maritime Claims and Trade documentation
Must have expertise in International and Nigerian Maritime regulations/legislations
Must be familiar with legal concepts, contractual agreements.
Must be familiar with commercial law, credit agreements, concession and management agreements, and other related legislation, decrees, and legal opinions.
Requires high proficiency EXCEL spreadsheets and Power point presentations.
Knowledge of import and export procedures and related activities.
Ability:
Strong sense of details and ability to correlate documentation at various levels.
Strong sense of urgency
Effective negotiation and conflict resolution skills combined with good counselling and listening skills.
Strong communication skills and ability to communicate with senior management
Excellent analytical skills, ability to extract, compile and analyze data.
Ability to deal with statutory authorities including Police/ Customs
Well developed English oral, written communications and report writing skills.
Previous experience of working in Maritime industry and in multi cultural environment is an advantage.
Requires capability to anticipate problems by recognizing the key issues in problems and creating contingency plans and alternative solutions.
Reporting and Scope
(IPE Factor: Teams & Breadth/)
Direct reports - None
Indirect reports - none
The position reports to the Chief Finance Officer
The scope of this position is domestic
System Access
Personal Protective Equipment (PPE) Required:
Learning and Career Opportunities:
In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas;
Exposure to legal knowledge of terminal operations & impact of these on business objectives
Exposure to Global claims Management system and software
Advanced knowledge of insurance and claim management activities
Future Positions - Take over as legal counsel
Application Closing Date
25th September, 2014
Method of Application
Interested and qualified candidates should send their applications to: [email protected]