iDelta Technology Solution is a fully enhanced company which intends to become the leading brand name in ICT Infrastructure, design, build and managed services in Sub-Saharan Africa.
iDelta Technology Solution is recruiting to fill the below position:
Job Title: Head of Operations
Location: Abuja
Job Description
The Operations Manager is responsible for a multitude of strategic initiatives specifically targeted to:
Elevate the current operational systems and procedures to meet operational goals
collaborate with the CEO along with other senior managers to develop strategies to maximize revenue, drive profitable growth and to control manageable expenditures; making recommendations, implementing and administering cost saving strategies to meet and exceed the company’s financial goals and
lead iDelta through significant culture changes driven to build a highly efficient service-driven customer-focused operations model. The Operations Manager will report to the Director of Compliance and Human Resource with dotted lines to the CEO.
Responsibilities
Lead departments to constantly strive on improving the quality and efficiency of existing operations by implementing new systems and/or improving upon old ones, end goal being a safe, high quality, cost-efficient operation; key areas of focus are inventory, purchasing, labor management, safety, and driving creation and implementation of SOP’s.
Lead departments in setting policies, procedures, and systems and following through with implementation, consistently advising upper level management of progress
Develop and implement operational systems and procedures to provide required information for all operational activities
Partner with the CEO, Director of Compliance & Human Resources, and Director of Finance in developing, interpreting and implementing policies and procedures for iDelta as a whole
Communicate customer issues with HOD’s and sales team, devising ways of improving the customer experience, including resolving problems and complaints
Organizational development including the hiring, development, management and leading of staff will be part of the Operations managers’ role
Budget and capital expenditure forecasting
Responsible for risk management and safety programs
Perpetuate a culture of excellence and constant process improvement
Maintain positive and productive relationships with customers
Maintain a full understanding of the market and the competition
Continue to oversee the day to day operation from a management and strategic perspective, leading, guiding and mentoring HOD’s and staff members
Partner with the CEO in directing and overseeing all operational activities, specifically the sales operation to maximize revenue and to deliver a positive experience and provide exceptional customer service for our clients
Acquire full operational understanding and know-how of the sales process, procedures and associated costs in doing business
Partner with the CEO and Director of Finance in developing the budget and capital expenditure plans, and seeing the budget through to fruition by controlling expenses in accordance to budget guidelines
Develop business plans and sales strategies for the market that ensures attainment of iDelta sales goals and profitability
Initiate and coordinate development of action plans to penetrate new markets
Conduct one-on-one reviews with all sales team members to build more effective communications, to understand training and development needs, and to provide insight for the improvement of team’s sales
Responsible for the performance and development of the sales team, driving their productivity through direct feedback and coaching on proven sales skills and processes, addressing areas of sales skills/competence, client experience and product knowledge with each team member
Maintain accurate records of all pricing, sales, and activity reports submitted by sales representatives
Assist sales representatives in preparation of proposals and presentations
Assist sales staff with customers to promptly resolve complaints that may arise
Recruit, interview and hires sale representatives based on needs of the business
Assist in the development and implementation of marketing plans as needed
Adhere to and communicate to staff members all company policies and procedures
Requirements
Bachelor's Degree or equivalent
5-years of management experience in service oriented operations in a medium to large scale environment
Management and leadership role in IT, Sales and/or customer operation
Successful management of operational budget
Candidate Profile:
Must have excellent management skills, exceptional team leadership abilities, and a strong work ethic
Good judgment, decisive, passionate leader with a high level of integrity
Indisputable concern for and commitment to employees and customers
Able to serve a broad base of constituencies
Keen eye for quality, detail-oriented, with excellent analytical skills
Aptitude for managing multiple projects simultaneously and ensuring proper follow through and completion
Results oriented with excellent organization and time management skills
Clear understanding of the demands and pressures required to succeed in a service intensive business
Desire to take on significant responsibility, to be an active learner, and grow with the company
Remuneration
Within the range of N200,000 and N350,000. 30% of remuneration shall be performance based. Transportation and accommodation not provided.
Application Closing Date
27th September, 2014
How To Apply
Interested and qualified candidates should send their CVs to: [email protected] using Job Title as subject of the mail.
Note: Individuals working under this job description would carry out their services mostly in Abuja, except for official travel outside this location, the country or during approved leaves. All the requirements are representative of minimum levels of knowledge, skills and abilities. The employee occupying this position will be required to follow this and any other job-related instructions that may be requested by Management.