Technology Services Executive at iDelta Technology Solution

iDelta Technology Solution is a fully enhanced company which intends to become the leading brand name in ICT Infrastructure, design, build and managed services in Sub-Saharan Africa.

iDelta Technology Solution is recruiting to fill the below position:

Job Title: Technology Services Executive

Location: Abuja

Job Description:
The Technology Services Executive would assist and provide Technology support on the various project sites the organization is working on at any point in time

Line of Authority:
The Technology Services Executive responsible to the Chief Executive Officer (CEO).

Expected Level:
Manager, Engineering and Technology.

Responsibilities:
The responsibilities of the Technology Services Executive will include but are not limited to the following:

Primary Responsibilities:

• To plan and oversee the organization and management of the Engineering and Technology ( E & T) business unit of i-Delta Technology Solutions
• To train and supervise all E&T team members
• To keep the Executive Management informed about the needs and progress of the unit, including compilation of all daily/weekly reports
• Designing Internet Protocol (IP) Transit Infrastructure roll out plans and installing same for optimum service and management.
• Monitoring and Maintaining IP Transit infrastructure
• To manage the day-to-day activities of the unit, including the regular supervision and evaluation of staff appraisals
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Monitoring and ensuring best service delivery from IP transit providers and liaising with same.
• Testing of new technology, developing continuous improvement models and methods to enhance Quality of Service (QoS) to clients.
• Conducting electrical safety checks on all network equipment as often as requisite
• Providing Technical Support to clients

Other responsibilities:

• Providing third level support on site and including procedural documentation
• Designing, implementing and supporting the roll-out of new infrastructure for projects
• Setting up new users’ accounts and profiles and dealing with access issues
• Responding within agreed time limits to call-outs
• Working continuously on a task until completion and attending to enquiries by subordinate support staff
• Rapidly establishing a good working relationship with customers and other professionals(e.g. software developers)
• Carry out every other duty as maybe assigned by management
• To prepare financial statements for the unit, negotiate with the management over funding for the unit, and be responsible for managing the unit’s budget effectively
• To compile indexes, bibliographical information and resources packs for use by company staff and clients
• To ensure that the maximum use is made of technology within the company, and also maintain an awareness of relevant engineering and technology developments and knowledge acquisition
• To liaise with the appropriate external organizations to ensure that the maximum use is made of appropriate materials and information provided by key support services and outside organizations
• Providing positive public relations and project promotions to all clients/partners
• Identifying and contacting business relevant to i-Delta technology solutions
• To maintain synergies with other relevant organizations, particularly in order to support a coherent approach to information management, project planning, execution and closure

Requirements
Education:

• Minimum of an Undergraduate degree in an Engineering(Electrical and Electronics) or IT related field and a post graduate qualification will be an added advantage
• Minimum of at least 2 years post qualification experience
• Necessary to have relevant certification/qualification e.g. CCNA/CCNP
• Good team and leadership skills
• Good inter-personal and communication skills

Required Skills:

• Attention to detail, good organization and prioritizing skills
• Excellent Marketing skills
• Strong negotiation skills
• Good understanding of quality and customer service issues
• Proficiency in the use of communication technology to deliver information and other basic and more importantly advanced business applications

Preferred Skills:

• Good knowledge of Networking programs, database management, Auto CAD and Visio, and other programs and applications that may be required.
• Have analytical and synthetic skills and be able to work independently
• Customer-oriented personality with empathy, diplomacy and tact
• Team Player
• Ability to work under pressure especially in a fast paced environment

Remuneration
You will receive a monthly Salary of N50,000 at the end of each month. Transportation and accommodation not provided.

Application Closing Date
27th September, 2014

How To Apply
Interested and qualified candidates should send their CVs to: [email protected] using Job Title as subject of the mail.

Note: Individuals working under this job description would carry out their services mostly in Abuja, except for official travel outside these locations, the country or during approved leaves. All the requirements are representative of minimum levels of knowledge, skills and abilities. The employee occupying this position will be required to follow this and any other job-related instructions that may be requested by Management.