Christopher Kings And Associates - A contemporary restaurant & bar with an international appeal situated in high-brow Maitama, Abuja is seeking to recruit well-seasoned, hands-professionals to occupy the vacant position:
Job Title: Cafe Supervisor
Reference Code: CKA- H/SP 0914
Location: Abuja
Summary
The café supervisor will be responsible for the day-to-day operations of the café. This will include managing the café finances & stock, health and safety responsibilities, handling bookings and over-seeing the catering for events. The café supervisor plays an integral role in creating an environment that is welcoming to new and existing customers as well as developing a self-sustaining café that provides a varied menu together with consistent and professional service
Operational
Creation and implementation of all operational and administrative policies and procedures to ensure the Café, and catered events, run smoothly at all times
Overseeing staff rosters, work hours, holidays and wage sheets
Day to day set up and management of the café
Managing the catering arrangements for events, dealing with customers (external and internal)
Oversee, train and direct the front of house staff of the café
Ensure high levels of cleanliness and hygiene are met at all times
Ensure that café staff provides a warm and welcoming environment and that customer service is excellent.
Maintain excellent levels of communication with the café team
Be responsible for maintenance of café equipment and machinery
Financial Support
Administering the Café budget, as set with the Operations Manager
Managing the day-to-day handling of cash, float and till reconciliation.
Providing daily sales and purchasing figures to accounts
Staff training on till operations
Implementing till and pricing updates with Operations Manager
Customer Service
Providing high level of customer service to ensure client satisfaction and smooth running of the Café
Put in place follow up and feedback mechanisms for clients in collaboration with Operations Manager
Deal with all customer complaints in collaboration with Operations Manager
Prepare customer service reports
Health & Safety
Ensuring adherence of all café staff to the organisations health and safety measures
Setup, manage and implement the Café’s Food Safety Management Plan in accordance with NAFDAC standards
HR
Consult with the Operations Manager on the correct HR systems, policies and procedures for the organisation and employ correct practice in relation to Café staff
Creation of staff training and development plans for Café staff with regards to food handling and NAFDAC standards
Carry out line management responsibilities which include staff supervision and administration of support policies (including appraisals)
Development
Support the development of café food and beverage menu
Establish and maintain good working relationships with suppliers
Assist the organisation in identifying user groups within to make use of the café in quieter times.
Increase turnover in order to create a viable and self-sustaining café
Marketing
Taking responsibility for the business performance of the café.
Analysing and planning the café sales levels and profitability.
Organizing marketing activities, such as promotional events and discount schemes.
Preparing reports at the end of the shift/week, including staff control, food control and sales.
Creating and executing plans for department sales, profit and staff development.
Other
Any other duties as assigned
Attending internal meetings and training & development courses as agreed
Requirements:
BSc/HND in any of the following, Administration, Management, Catering and Hospitality Management or any related discipline
Previous experience of working in the food service industry at a similar level
Strong interpersonal and communication skills with a proven ability to resolve interpersonal conflicts;
Good attention to detail and ability to work under pressure
The ability to work under little or no supervision
Customer Service experience – Respond promptly to customer needs; Solicits customer feedback to improve service; Meets commitments.
Barista skills are desirable
Previous line management skills desirable as this post will involve supporting, mentoring and encouraging café staff as well as volunteers/interns to develop new skills and confidence
Team player
Good written and oral communication skills
Good working knowledge of Knowledge of computer applications (MS Word, Excel and others)
Previous experience in stock and cost control, waste management, financial reporting etc
Minimum of 5 years post NYSC work experience. With at least 3 years industry related experience
Age range-Minimum 27 years
Application Closing Date:
26th September 2014.
Method of Application
To apply please send your CV and cover letter to: [email protected] and also copy: [email protected]
Or, submit a hard copy at:
38 Libraville crescent, off Aminu Kano Crescent,
Wuse 2, Abuja.
NB:
All applications should be submitted before the 26th September 2014.