Venue Staff at British Council Nigeria

The British Council is currently looking for a suitably qualified and experienced individual to join us as Venue Staff

Job Title: Venue Staff

Reference number: Venue Staff Owerri
Location: Owerri
Reports To: Exams Service Officers/Administrator

Purpose of job:
To invigilate exams to British Council and Examination Board standards.

Context and environment:
Nigeria is the largest British Council exams business in the Sub Saharan Africa region. It administers exams in four subject areas: Schools, Professional/Vocational, and Educational on behalf of UK institutions and IELTS. In 2011-12 we will deliver roughly 65,000 exams to 25,000 candidates. The Nigeria team comprises 19 people and are based mainly in Lagos with four in Abuja and three in Port Harcourt.

The SSA region delivers exams in over 20 countries from its offices in 16 of these countries. In 2010, we delivered a quarter of a million exams to over 100k candidates. Growth in the region is robust, but our challenges are many. Nevertheless, Exams teams are making solid gains in our 4 strategic priority areas, namely: improving business performance, improving quality, improving financial compliance and increasing impact.

The post holder will be required to work within the south west region of Nigeria. Note that the post holder might be required to invigilate exams at locations different from their base.

Accountabilities and responsibilities:
(including people management and finance)

• As an invigilator with The British Council, the post holder will be line managed by the Schools Exams Officer (Lagos).
• Reliability: to ensure tests/exams are delivered securely according to board requirements
• Quality: to deliver a high standard of customer service to our customers and test/ exam candidates. Performance is measured by our own Exams Quality Standards and the inspection visits from exam boards.

Main duties:
To invigilate exams and support Exams Service officers as required,

Examinations Delivery

• Adhere to all instructions issued by the supervisor/examination board.
• Be familiar with all relevant notices, instructions and requirements relating to the specific examination.
• Place signs and notices outside the exam room as per the supervisor’s/examination board’s instructions.
• Check each candidate’s ID and statement of entry (if applicable) before and during the exam.
• Issue correct exam stationary promptly and efficiently.
• Monitor candidates unobtrusively.
• Ensure only permitted materials are on each candidate’s desk (e.g. pen, pencil, eraser, test paper, ID)
• Ensure that candidates do not communicate with each other.
• Check that all candidates in allocated rows transfer their answers to mark sheets if applicable.
• Return all papers, sorted according to instructions, to the supervisor (if one is present).
• Refer candidates’ enquiries to examinations supervisors or the Exams team where appropriate.
• Ensure that no unauthorised persons enter the examination room.

Customer Service

• Complaints, comments and feedback are dealt with in accordance with corporate policy and the Exams Quality Standards.
• Be impartially friendly to candidates.
• Be smartly and appropriately dressed with no noisy jewellery or heels.

Other Duties

• Attend training sessions before conducting any invigilation duties.
• Attend the annual refresher training sessions.
• Attend Other meetings as required by British Council staff

Key relationships:
Internal: Supervisors, Lagos exams team, Schools Exams Manager, Deputy Country Exams Manager
External: Examination candidates, School Principals, Coordinators and staffs, enquirers, Customer Service staff, preparation course teachers, Exam Boards, Venue Managers.

Other important features or requirements of the job
(e.g. travel, unsocial/evening hours, restrictions on employment etc)

Travel to administer/monitor examinations in centres outside of Lagos may be required. Weekend working may be required. Flexible working hours during peak periods (May/June & November/December) may be required.

Skills and Knowledge

• Ability to read and write in English at C1/IELTS 7.0/CAE level.
• Understand the requirements of stewarding numbers of people at events

Experience

• Dealing with customers in English and presenting information clearly and logically
• Dealing directly with customers in a firm but pleasant manner
• Meeting deadlines and dealing with schedules.
• Providing service within quality standards.

Qualifications

• Completed secondary education to ‘A’ level standard or equivalent or (Minimum of 5credits (English compulsory)in Waec/Neco/Gce at a minimum of 2 seating.
• University degree in any subject.

Remuneration
Salary N650/hr

Application Closing Date
Thursday 2nd October, 2014

How To Apply
Please read through the Venue Staff Owerri role profile. Download and complete the British Council EO&D form and also the British Council venue staff application form.

To help you understand and complete the application form, please read through the role profile attached. You should apply using the British Council corporate external application form attached. You may find it useful to look at the enclosed guidance notes at BC World HR web pages on the behaviours: http://www.britishcouncil.org/africa-britishcouncil-job-behaviours.pdf and the generic skills dictionary http://www.britishcouncil.org/africa-britishcouncil-generic-skills-dictionary.doc

Filling the EOD monitoring information form is completely voluntary. Once filled, it should be sent to: [email protected] .

The British Council is committed to a policy of Equal Opportunity and Diversity and welcomes applicants from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.

Completed application forms should be sent to: [email protected] no later than Thursday 2nd October, 2014. Please ensure the subject of your mail is, “Venue Staff”.Only applications received on the British Council application form will be considered and only short-listed candidates will be contacted.

Application Pack