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Specialist, Self Care at Etisalat Nigeria

Posted on Fri 26th Sep, 2014 - hotnigerianjobs.com --- (2 comments)


Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Etisalat Nigeria is recruiting to fill the below position of:

Job Title: Specialist, Self Care

Location:
Lagos, NG

Job Summary
  • The specialist, Self-Care is part of the Customer Experience team and is responsible for enhancing existing and building new self-care capability across Etisalat service touch points primarily Web and Mobile channels.
  • We are looking for an individual with an attention to detail whose aims include delighting customers through features and experience.
  • Passionate about growing the online interactions and making etisalat.com.ng the one stop shop for product information and account management.
  • This is a critical support role for the Customer Experience Team leading cross-functional internal and external teams to deliver a range of projects and initiatives at a time of significant online transformation.
  • You will have significant responsibility and ownership for the definition, documentation and execution of Self Care Projects including directing and motivating project teams members and third party suppliers.
Principal Functions
  • Execute the Online User Experience (UX) and self-care plan, increase self-care transactions to meet and exceed targets KPIs
  • Cooperate in setting KPIs, build online dashboard and monitor results.
  • Focus on delivering the key KPIs and stop activities not pointing in direction of these activities.
  • Establish stable links with CC and segment teams to ensure effective and successful Self-care operations for Online
  • Drive Etisalat Nigeria's Mobile self-care activities
  • Manage a stable customer experience, and professional operation to support commercial and efficiency plans
  • Cooperate in the design of an online capability roadmap in alignment with segments, CC and IT to ensure full capability support for Self Care targets
  • Manage effective and targeted online activities including proactive self-care campaigns
  • Align capability roadmap to make sure plans support Self-care boost plans
  • Establish direct links between commercial activities and self-care activities to strengthen and boost both transactions
  • Control scope, budget and timing of online capability developments.
  • Control customer experience of online capabilities to guarantee superior customer experience for Etisalat customers
  • Manage the maintenance of online capabilities delivered by the unit
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Online User Experience and Self-Care.
Educational Requirements
First degree or equivalent in a relevant discipline.

Experience, Skills & Competencies
  • Three to five years as a usability engineer, user experience designer, graphic designer, user researcher, or equivalent title in software design or development
  • A thorough understanding of consumer needs, drivers and issues
  • Experience with both Web and Mobile applications - working knowledge of ecommerce and CMS platforms
  • Experience of online self-help / Online Self-care exposure would be very attractive
  • Experience within telecoms / mobile operator very advantageous.
  • Exceptional people and communicator skills to bridge gap between technical and commercial teams
  • Ability to work with creative disciplines i.e. UX, graphic design and front end development teams
  • Outgoing, organized, persistent, flexible and able to focus on long term goals
Application Closing Date
Not Stated

Method of Application

Interested candidates should
Click here to apply

  

Comments (2)

No. 1
Posted on Mon 02nd Mar, 2015 07:54:21 GMT by obafemi ojo

ekaro ejo nitori olorun ama gbadun netework yi amo ani wala ni agbegbe wa ni adurodekun pakoto ifo loca gov kosi netework rara glo lowa ati mtn new site ni ibe erodepo nibe ile ishe wa nibe amo tori kosi neteworko etisalat glo ni wolora ejo erowalo wo pls orukotemi ni obafemi ojo ejo eda si orowa o esepupo i love etisalat hmm
No. 2
Posted on Mon 02nd Mar, 2015 08:00:41 GMT by obafemi ojo

my number 09092322100.08024912012.07069349099 ejo o ewawo iluye kele mo boshe tobito emadawa nu o irolowo yin lafe ile she yi amaroke ni o


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