Entry Level Customer Service (Telesales) Associate at Taafoo - 3 Positions

Taafoo is one of the leading online destination in Nigeria. Started in August 2009 as a social messaging platform, taafoo com has evolved into a top ecommerce company in Nigeria. The taafoo.com team is a team that values Character and Individuality. Our work environment is flexible and you are at liberty to explore your creativity.

We encourage our employees to aspire for the sky plus you have the opportunity to be a pioneer in the online retail space in Nigeria.
Enjoy each day as you meet people with diverse interests and skill. We have a passion for development that's why we train our Staff to bring out the best in them.

Taafoo is recruiting to fill the position below:

Job Title: Customer (Telesales) Associate

Location: Lagos
Available Slots: 3

Job summary
We currently are seeking Customer Service (Telesales) Associates who will work with in a team to convert prospects to customers and therefore increase business profitability.

Responsibilities:

• Courteous and prompt cold calls /warm calls in a bid to establish profitable business relationships.
• Services existing accounts, obtains orders, and establishes new accounts by organizing team's work schedule to call on existing or potential sales targets.
• Monitors changes in sales results and competitive developments.
• Responds/Resolves customer inquiries/complaints (online&offline) by investigating problems; developing solutions and preparing reports.
• Provides support to floor sales customers as needed.
• Provides historical records/trends by maintaining records on customer sales.
• Achieves daily work schedules/sales target for the telesales team.
• Actively participates in the telesales team to ensure accomplishment of work schedules within deadline.
• Helps to establish process improvement within the telesales team.
• Any other duties that may be assigned to you by the Head, Telesales from time to time.

Qualifications and Requirements:

• Minimum OND in a related discipline.
• 1-2 years Experience in Retail or Online Industry.
• Ability to multi-task and work under pressure.
• Deal Closer in nature.
• Charismatic, Mature and pleasant attitude.
• Great attention to detail.
• Ability to meet assigned deadlines.
• Proactive and independent.
• Flexible and enthusiastic.
• Solid organizational and computer skills.
• Excellent written and verbal communication.

Application Closing Date
Not Stated

How to Apply
Interested candidates should forward their CV's to: [email protected] with Subject "Customer (Telesales) Associate"