Implementation Manager at Citibank Nigeria Limited

Posted on Thu 02nd Oct, 2014 - hotnigerianjobs.com --- (0 comments)

Citibank Nigeria Limited, the leading global financial services company, provides consumers, corporations, governments and institutions with a broad range of financial products and services. Additional information may be found at www.citigroup.com.

Citibank Nigeria Limited is recruiting to fill the vacant position of:

Job Title: Implementation Manager

Ref No: 14063902
Location: EMEA-NGA-LA-Lagos

Job Purpose:

Oversee and project manage the implementation process for Cash Management and Trade Solutions to Corporate and FI from Mandate to Money.
The implementation manager facilitates speedy and timely deal implementation, which builds revenue momentum by ensuring incremental revenues are booked on deals won and frees Relationship Managers & TTS sales to concentrate on increased business.
He / She coordinates Citibank Nigeria resources to ensure deals are implemented in a cost efficient manner and facilitate Citigroup MIFT Elimination strategy by ensuring that new customers use CitiDirect automatically.
Effective deal implementation, projects Citibank Nigeria as efficient & competitive, which impacts on the bank’s frontline resources

Key Responsibilities:
Implementations:

Responsible for End-to-End Implementation of Cash Management & Trade deals from Mandate to Money
Oversee and project manage implementation of TTS solutions to Corporate and FI customers
Create & execute project plans / charter for new customers and cross-sell opportunities
Facilitate A/c Documentation, EB Installations, Training & 1st live transactions. Undertake site inspections of client premises where Citibank Nigeria solutions are deployed.
Interface between TTS customers and various Citibank Nigeria units to ensure effective deal implementation and solution delivery. Highlight, escalate and ensure prompt elimination of operational bottlenecks on new deals implemented.
Manage and track client usage / project beyond 1st run live date – 45 day handhold period.
Ensure effective transition of clients Between RM / Product Manager to CitiService after a 45 day handhold period
Prepare periodic reports on Implementation Status for TTS Nigeria for all stakeholders including Cluster Head, EB Implementations
Participate in cross-functional training
Record progress on Siebel, Global CRM System.

Channels:

Identification and closure of functionality gaps that exist in the country.
Enable migration to CitiDirect to take place by matching/bettering legacy functionality.
Control the CitiDirect UAT and enhancement request and development process for country.
Identify the requirements and manage the CitiDirect training of internal users/support across the country.
Act as CitiDirect support for country.
Maintain close liaison with Country EB head and provide business and technical support.
Take ownership for CitiDirect usage at Country and Customer level to ensure growth both in transaction volume and value. To be achieved by close liaison with Sales/Relationship Managers and country EB manager.
Maintain close liaison with Cash & Trade product teams to facilitate product development by evolving solutions and following through on enhancement requirements, also to explore and expand on market related product offerings.
Escalate and manage all relevant CitiDirect issues to the appropriate parties as required.
Act as liaison between the country and regional team as it relates to CitiDirect.
Ensure high quality customer experience, inclusive of training/workshops/publishing

Business Relationships:
Internal:

TTS Group Head - Deal Implementation Updates, Escalation of Bottlenecks with Clients, Business, O & T Units, Implementation Report Reviews, e-commit reviews & updates
EB/Implementations Head - Supervisor, Deal Implementation Updates, Escalation of Bottlenecks with Clients, Business, O & T Units, Implementation Report Reviews, e-commit Reviews & updates
Relationship Managers - Receive deal mandate forms, Attend 1st Implementation Meeting, Hold Project Review meetings, Escalation of Bottlenecks & relationship issues, Provide Updates of Deals under implementation
Operations & Technology - Service Delivery Implementation, Process and Issue resolutions
Electronic Banking Support - Schedule EB Installations, training and 1st Live runs; Ongoing CitiDirect support within the handhold period
CitiService - Joint Deal Handhold Period of 45 Days; Deal handover on BAU basis
TTS Product Managers- Review Product / Service structuring, Handhold period support, Documentation Review, Calls / Visits / Site Inspections
TTS Sales - Receive Deal Mandate Forms, 1st Implementation Meeting, Siebel Management & Tracking
Legal - Documentation Review, Product Clarification & opinion on agreements

External:

TTS Customers - High Level contacts with senior officers of corporate companies either on standalone basis or with RM / TTS Sales
Correspondent Banks - Contact on Speed Collect implementations
Other Citibank Locations - Handling issues on FI - Centralised Cash Collateral & facilitating BKE processes

Qualifications
Knowledge/Experience:

At least 5 years banking experience (Product & O & T Units)
Good Understanding of technology solutions in the banking industry

Skills:

Good communication skills (written and verbal)
Good interpersonal skills
Project Management & Time Management skills
Good relationship management and communication skills
Information technology skills will be an added advantage

Qualifications:

A B.Sc / BA degree in a Business/Accounting discipline.
An MBA and/or professional accounting qualification will be an advantage.

Application Closing Date
Not Stated

How to Apply
Interested and qualified candidate should:
Click here to apply

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