Standard IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced IT professional to join our dedicated team at our offices.
Standard IBTC Bank is recruiting to fill the position of:
Job Title: IT Application Support and Maintenance Specialist
Job ID: 12713
Location: Lagos Nigeria
Main Purpose of the Job
Application Support Management-Responsible for the Support and Administration of the Bank Application (Finacle & Pricing & Reports) and Services (UNIX) used by the Production for business continuity.
Application maintenance Management -Management and Delivery of content and Services Online; tracking and ensuring all application defects and requirement are promptly resolve.
Key Responsibilities
Providing capacity planning, monitoring, and maintenance of the Bank Application (Finacle & Pricing & Reports etc)
Understanding, in depth, the business processes supported by the Bank Application (Finacle & Pricing & Reports etc)
To maintain production environments relating to online services. This will include development, DR and production Applications.
To ensure that applications are maintained in a manner that supports delivery of services to multiple platforms(Peripherals) , resilience, and performance
To ensure continuity of the business processes supported by one or many applications / services
Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached
To ensure standards and guidelines are applied and maintained across applications for administration, deployment and monitoring over a range of platforms that largely comprises Bank standard Process flow. This includes applications, web server components and databases
To ensure applications and services processes and outputs are error free and complete
Identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate
Ensuring appropriate contingency/workaround procedures are in place for process failure or defect pending resolution ensuring business continuity
Managing change control (CR) implications for designated Application
Contributing to process development and best practice. Looking at new ways to improve resilience, performance levels and supportability
To ensure that applications and related services are documented and kept in a path accessible by the Team
To establish and maintain effective working relationships with all stakeholders
Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications
To undertake advanced administration tasks as required e.g. to support problem resolution
To support the development teams and the 24/7 group in deploying applications and solving problems and
To participate in the on-call support to the 24/7 team
Manages and meeting weekly with Application Vendors to review and provide resolution to End users issue. Evaluating Remedy incidence/work request and tracking issues
Key Performance Measures
Percentage uptime of application systems and software
Number of user-reported application-related issues resolved
IT Audit rating by Internal Audit, Routine Control, and external audit
No service impact as a result of application issue
Reduced number of incidents
Successful resolution of applications issue
Successful guidance(Businesswise and technically) on application usage and module functionalities
Meet deadlines on task assigned
Ensure that service disruptions due to system downtime are minimized
Required Skills and Qualifications
Knowledge
Strong analytical and problem solving skills
Excellent customer relationship and ability to manage client expectations
Proven ability to work under stress in emergencies; flexibility to handle pressure coming from all directions simultaneously
Strong team-orientated interpersonal skills; ability to effectively interface with a wide variety of people at all levels
Self-motivated and able to work under little supervision.
Logic and problem solving skills.
Good communication skills.
Ability to interact with users at all levels.
Service orientated
Ability to manage time and people
Good project management skill
Program development skill
Strong customer focus and ability to manage user expectations
Experience
Technical experience
Banking experience
Required Competencies
Important Relationships
End users
Infrastructure Team
Production Team
Application support team
Functional Support team
Business units
Exchange team
IT Security Team
Software vendors
Problem Solving, Planning and Decision Making
Problem Solving
Set and ensure adherence to procedures with regards to application configuration and deployment
Resolve problems related to system and application availability.
Resolve user issues related to software application usage.
Review system parameters and advice business
Resolve business issues by providing Finacle assisted solution
Planning
Ensure processes are in place for minimizing system/application downtime
Personal Competencies
Competent and reliable staff that is honest and trustworthy and jovial.
Application Closing Date
16th October, 2014.
How to Apply
Interested and qualified candidates should Click here to apply online