eChannel Application Support Officer at Standard IBTC Bank

Standard IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced IT professional to join our dedicated team at our offices.

Standard IBTC Bank is recruiting to fill the position of:

Job Title: eChannel Application Support Officer

Job ID: 12707
Location: Lagos, Nigeria

Position Description
E-Channels applications support e.g. Postilion for ATM, POS and Visa/ Master Cards solutions, Finacle Internet Banking, Telephone Banking, Finacle USSD

Key Responsibilities
E-Channel Applications Support

• Management and support of the Bank’s Postilion Front End Processor (FEP), Postilion Navigator, Postilion Office, Postilion Realtime and other ancillary systems
• Channels Integration and Postilion Application implementation and Support
• Cards Solutions support e.g. Visa/Master/Verve e.t.c.
• Finacle Internet Banking, Mobile Banking and USSD support
• Administration and support of e-Payment solutions e.g. PayDirect, WebPay, BankCollect, eTransact, LASG EBS-RSM payment systems
• Timely resolution of e-Channel applications incidents raised within the agreed SLA
• Investigate of system anomaly and proffer a solution
• E-Channel applications testing
• Upgrade deployment / implementation
• Support banking application projects relating to eChannels
• Monitor and ensure 24-hour availability of e-channel applications
• Configure, install custom-developed e-channel applications

Key Performance Measures

• Percentage uptime of application systems and software
• Number of user-reported application-related issues resolved
• IT Audit rating by Internal Audit, Routine Control, and external audit
• No service impact as a result of application issue
• Reduced number of incidents
• Successful implementation of applications
• Successful implementation of changes
• Meet deadlines on task assigned
• Ensure that service disruptions due to system downtime are minimized

Required Skills and Qualifications
Knowledge

• Strong analytical and problem solving skills
• Excellent customer relationship and ability to manage client expectations
• Proven ability to work under stress in emergencies; flexibility to handle pressure coming from all directions simultaneously
• Strong team-orientated interpersonal skills; ability to effectively interface with a wide variety of people at all levels
• Self-motivated and able to work under little supervision.
• Logic and problem solving skills.
• Good communication skills.
• Ability to interact with users at all levels.
• Must be service orientated
• Ability to manage time and people
• Good project management skill
• Program development skill
• Strong customer focus and ability to manage user expectations

Experience

• Technical experience
• Banking experience

Personal Competencies

• Competent and reliable staff that is honest and trustworthy.

Application Closing Date
16th October, 2014.

How to Apply
Interested and qualified candidates should
Click here to apply online