Specialist, Mobile Banking at Etisalat Nigeria

Posted on Thu 16th Oct, 2014 - hotnigerianjobs.com --- (0 comments)

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Etisalat Nigeria is recruiting to fill the below position of:

Job Title: Specialist, Mobile Banking

Location: Lagos,NG

Job Summary

Responsible for the end to end management for the Mobile banking propositions and services, integration with Banking products, central clearing house and other processing switches & Agency Banking.
Responsible for relationship with Apex bank and other licensed financial institutions strategic to our Mobile Financial Service.
The role will focus on the proposition and project management & channel management

Principal Functions

Develop and launch innovative propositions leveraging strong business model & delivery channels to drive mobile banking through partner banks.
Develop marketing plan in line with product roadmap to grow relevance of mobile banking to customer segments on Etisalat Network
Ensure that Etisalat Mobile Bank solutions and channels are in line with Banking and regulatory standards for the services to be launched and supported
Project manage the launch process for Mobile Banking propositions, channels and services and ensure it is in line Etisalat quality standards
Ensure full integration of mobile banking products to telecoms packages and required financial access points to broaden the product line of Etisalat Mobile Banking
Responsible for implementing monthly reviews on mobile banking service based on insights & reviews focusing on pricing, communication and channels
Ensure delivery of strategic products /projects in line with establishing the relevance of mobile financial services in Overall Financial Inclusion.
Responsible for initiatives to drive registration and active use of mobile banking products
Join planning and development projects with stakeholders and ensure delivery timelines are met as agreed and documented in Business and project plan.
Manage customer education, product & Service information communication to ensure minimal customer complains on mobile banking channels
Draw insights & track progress of key performance indicators from operational and management reports
Responsible for Proactively managing customer experience on mobile banking products

Educational Requirements

First degree or its equivalent in a relevant discipline.
Post-Graduate degree - MBA/MSc will be an added advantage

Experience, Skills & Competencies

Three (3) to five (5) years relevant work experience in Banking, Insurance (E-business or E-channel) , Mobile financial service (Marketing & operations)
Understanding of mobile money, mobile banking and switch operations, retail banking/insurance Operations
Knowledge of relevant guidelines and regulation
Experience with multiple financial products in banking & insurance
Sound documentation skills
Minimum of two years experience developing and managing multi stakeholder solutions for consumer/Corporate customer
Cross cultural understanding
Customer Focus and complaints handling skills
Networking & relationship building
Communication
Flexibility and adaptability
Drive for achievement/results
Problem Solving
Work Discipline
Planning & Organising skills
Team Leading Influencing

Application Closing Date
Not Stated

Method of Application
Interested and qualified candidates should:
Click here to apply online

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