Sales Technicians at Hamilton Lloyd and Associates

Hamilton Lloyd and Associates - Our Client is a franchised wholesale Electronics company. Due to internal expansion, they have decided to hire a Sales Technician.

Job Title: Sales Technician

Location: Lagos
Reports to: Service Centre Supervisor

Role Summary

• Candidate should have a good knowledge of troubleshooting and repairs of Air Conditioners, Refrigerators, Freezers, Washing Machines, Gas Cookers, Vacuum Cleaners, and Microwaves.

Tasks

• Disassemble appliances so that problems can be diagnosed and repairs can be made.
• Bill customers for repair work, and collect payment.
• Trace electrical circuits, following diagrams, and conduct tests with circuit testers and other equipment to locate shorts and grounds.
• Service and repair domestic electrical and/or gas appliances such as clothes washers, refrigerators, stoves, and dryers.
• Replace worn and defective parts such as switches, bearings, transmissions, belts, gears, circuit boards, or defective wiring.
• Talk to customers or refer to work orders in order to establish the nature of appliance malfunctions.
• Reassemble units after repairs are made, making adjustments and cleaning and lubricating parts as needed.
• Record maintenance and repair work performed on appliances.
• Provide repair cost estimates, and recommend whether appliance repair or replacement is a better choice.

Knowledge:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

Skills:

• Repairing - Repairing machines or systems using the needed tools.
• Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Troubleshooting - Determining causes of operating errors and deciding what to do about it.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Equipment Selection - Determining the kind of tools and equipment needed to do a job.
• Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
• Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Abilities:

• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Manual Dexterity - The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
• Finger Dexterity - The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Educational /Professional Qualification

• OND, HND Electrical/ Electronics or related discipline.

Experience:

• Minimum of 3 years hands-on post-qualification experience in the electronics service centre or related industry.

Application Closing Date
29th October, 2014.

How to Apply
Qualified candidates should forward an updated version of their CV's to: [email protected]

Note: Please indicate title of the job as subject of the mail. Only qualified candidate will be contacted.