Human Resources Officer at City Run Limited

Posted on Thu 20th Nov, 2014 - hotnigerianjobs.com --- (1 comments)

City Run Limited is recruiting to fill the position of:

Job Title: Human Resources Officer

Location: Lagos
Reports To: Manager

General Summary

Provides customer service support to the company by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
Prepares customer service summary reports. Co-ordinates the handling of difficult and/or unusual situations.

Core Functions:

Receives, processes and verifies the accuracy of orders from customers utilizing the organizations’ internal mainframe systems and customer purchase orders.
Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel.
Ensures and provides quality service to both internal and external customers.
Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.
Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
Performs assigned system maintenance to various electronic order files.
Participates and provides expertise as a member to changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service.

Details of Function:

Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
Responsible for being familiar with the company by-laws in order that all recruitment and retention decisions are made within by-law boundaries.
Responsible for actively ensuring the retention of the company customer base which includes promoting the organization to existing customers.
Works with the organization’s other offices to resolve problems, facilitate solutions and
enhance customer service offerings.
Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.
Responsible for notifying administration of any required updates of customer records on the organization’s internal database.
Provides back-up support to other group members in the performance of job duties as required.
Answers customer inquiries/communications as required.
Maintains detailed call activity reports and provides them to the [Manager] on a regular basis.
Conducts follow up phone calls to survey respondents who have concerns or questions.
Performs other related duties as assigned by management.

Application Closing Date
25th November, 2014

Method of Application
Interested and qualified candidates should send their CV's to: [email protected]

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Comments (1)

No. 1

Posted on Fri 21st Nov, 2014 11:20:02 GMT by ODEYEMI, Oluwatosin Samson.

I studied PHILOSOPHY, SOCIOLOGY and ANTHROPOLOGY from Obafemi Awolowo University, Ile-Ife. I am presently working in LAFARGE CEMENT WAPCO NIG. PLC as an Administrative Officer [Contract Staff] Human Resources Management.

Hence, it has been in me to proceed ahead in handling more task and resonsibilities that could allow me to explore more of my managerial experience coupled with my discipline's prowess.

I will be so glad if any opportunity beckon on me.

Thank you.
+2348036039305, +2347086800952.

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