IT Infrastructure Analyst - Server and Network Man at Ikeja Electricity Distribution Company (IKEDC)

Ikeja Electricity Distribution Company (IKEDC), a division of Sahara Power Plc, is Nigeria's largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government.

The consortium has the Korean Electric Power Corporation (KEPCO) which generates about 84,000MW in capacity and has a global efficiency record of a maximum down time period of slightly above three minutes annually as technical partners.

This partnership has positioned IKEDC to effectively drive its commitment to deliver efficient and sustainable power supply through investments in new technology, infrastructure upgrade and human capital development. The Company has a customer Population of 657,444 spread across the 11 Business units including Abule-Egba, Akowonjo, Ikeja, Ikorodu, Ikotun, Ipaja, Odogunyan, Ogba, Ojodu, Oshodi and Somolu.

Ikeja Electricity Distribution Company is recruiting to fill the position of:

Job Title: IT Infrastructure Analyst - Server and Network Man

Location: Lagos

Overview of Role

• To serve as IT experts participating in a variety of analytical and technical assignments that include Implementation, administration, support and maintenance of a variety of hardware, software, and network products in an information technology infrastructure environment.
• This role is split between providing daily operational support for existing infrastructure and Project based work leading to the development and deployment of new infrastructure services.

Accountabilities

Infrastructure Support 70%:

• Implementation, support, monitoring and maintenance of IKEDC DataCentre and other site infrastructure and services, including but not limited to server and storage hardware, LAN and WAN services, telephony services, electrical supply (UPS, Inverter), cooling and fire suppressant systems and ensuring availability of infrastructure services.
• Implementation, support, monitoring and maintenance of infrastructure software platforms, including but not limited to server operating systems, messaging and database services, reporting platforms, terminal services, VPN, and all other software based systems which provide infrastructure underpinning IT Services.
• Develop operational, installation, configuration and upgrade documentation for communication systems, hardware, network, security, storage, software and other computer related systems.
• Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
• Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems.
• Evaluate infrastructure services equipment and software for purchase; recommend new configurations, provides training or arrange for vendor training for system users.
• Develop cost estimates and make recommendations for systems development and upgrades to existing systems.

Personal and Team Development 20%:

• Share/spread knowledge with team members as well as internal teams(client services,servicedesk,development)
• Pro-active in maintaining and increasing the teams and your own technical knowledge

Documentation 10%:

• Ensure incidents and problems are up-to-date
• Ensure all technical and non-technical documentation is up-to-date
• Contribute to management reports

Knowledge & Key Skills

Essential

Personal Qualities:

• Strong customer service and support focus with a desire to deliver a high quality service
• Self-motivated and highly professional with ability to take owner ship and responsibility
• Ability to multi-task,work under pressure and to tight deadlines
• A desire to learn and improve skills and knowledge
• Fastlearner, energetic and enthusiastic
• Adaptable and flexible to business demands
• Positive 'can-do' attitude
• Team player

Functional Skills and Experiences

• 3+years' experience in an hands-on Server and Network Administration role
• Extensive problem solving and debugging skills
• Experience in providing services to agreed SLA's and OLA’s
• Experienced in Problem and Incident Management
• Experience with working in an ITIL environment
• Excellent interpersonal and communication skills
• Flexible in working out side of core business hours at short-notice

Technical Skills and Experiences:

• Experience with supporting multi-tier infrastructures
• Experience in supporting Microsoft Windows Server 2008 Network Infrastructure environment
• Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory.
• Knowledge of technical analysis, implementation, configuration, and HP Servers and EMC Storage infrastructure

Desirable:

• Oracle Database Administration
• MSSQL Server(2008/2012) Administration
• Scripting(Perl,MS-DOS)Java programming
• Experience in administering Linux and Windows environments
• Technical degree/qualification

Critical Success Factors:

• Ability to support a variety of technologies, business departments and systems, and independently resolve problems and pro-actively communicate solutions.
• Ability to effectively make oral and written reports and presentations and prepare clear and concise documentation
• Ability to establish and maintain effective relationships with team and department members and system users
• System availability meets agreed SLA
• Incidents and problems are resolved within OLA and SLA
• Delivering projects within agreed time frames
• Compliance with departmental procedures and policies

Contact Purpose

Infrastructure Analysts:

• Knowledge sharing,troubleshooting issues,planning application releases and system changes,communicating resolutions and updates.

IKEDC Staff:

• All staff meetings,answering queries,troubleshooting and escalating issues,communicating resolutions and updates,technical resource on projects/implementations

IT Infrastructure Team Lead:

• Individual and team meetings.

Customers:

• Technical escalation point, troubleshooting issues, testing, communicating updates/progress.

Application Closing Date
Not Stated.

How to Apply
Qualified and interested candidates should:
Click here to apply online