Manager, Customer Experience at Konga.com

Konga - Konga.com is Nigeria's largest online marketplace. We launched in July 2012 and our mission is to become the engine of ecommerce and trade in Africa.

We serve an ever expanding customer base, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, Healthcare, Baby Products, personal care and much more.

Our range of services are designed to ensure optimum levels of convenience and customer satisfaction. These services include our lowest price guarantee, free return policy*, order delivery-tracking, dedicated customer service support and many other premium services.

Konga.com goes beyond just making a name for itself as the foremost e-commerce platform in Nigeria. Konga chooses to empower Nigerians to sell their products to a wider audience. We give the local merchant nationwide reach and shipping services. Konga believes in a Nigeria where every small or large business owner is given an opportunity to succeed.

We are getting bigger and better and we want you to be a part of our team. We are always looking for great people. Not only do you need to be passionate and good at what you do, but we're also looking for folks who have got the Konga Kulture - that is, who fit into our company culture.

Have you got what it takes to be a Konga.com team member?

Job Title: Manager, Customer Experience

Location: Lagos

Job Description

• This role is responsible for advocating for customer experience within the company.
• That includes leading customer experience programs that create an internal culture of customer focus, and identifying the top opportunities to directly change the customer experience.

Requirements

• University degree.
• 5-6 years post NYSC.
• Excellent communication skills.

Application Closing Date
Not Stated.

Method of Application
Interested and qualified candidates should send their updated CV's to: [email protected] with the Job Title as the subject of the mail ONLY.