Head Technology Operations at Stanbic IBTC Bank

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced Technology Operations expert to join our dedicated IT team at our Head office.

Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Stanbic IBTC Bank is recruiting to fill the position below:

Job Title: Head Technology Operation

Location: Nigeria
Job ID: 12775
Division Group: IT
Position Category: GEF IT
Employment Type: Full Time - Permanent

Position Description
Job purpose:

• To operate with best practices in order to reduce operational issues, maximise operational efficiency and drive standardisation of operating processes and procedures across all IT services in ensuring new technology is deployed without impacting production.
• To promote sharing of resources in ensuring adequate capacity is available to meet SLAs and to ensure the recommended monitoring and tools are deployed across all locations.
• Has a mandate for end-to-end service management to ensure availability, stability and performance of IT services delivered by application and infrastructure service providers.
• Management, ownership, forecasting and performance evaluation of all of the Bank’s IT infrastructure.

Key Responsibilities

• Deployment and operation of the infrastructure environment spanning data centres, network, mainframe, open systems and distributed environments. In addition to this, systems management, capacity management, and disaster recovery functions are also provided.
• Understand the overall Business strategy and IT strategy.
• Working closely with executive management (both Exco and Manco) on IT related services.
• Drive standardization of platforms and solutions
• Dynamic application of support capabilities
• Optimize value derived from internal (GTO) and external service agreements
• Manage the Infrastructure team and ensure that related initiatives and projects are implemented successfully.
• Ensure DR capability is fit for purpose Design principles
• Improve Service through targeted Improvement Programs
• Standardise and Optimise service offerings across all locations
• Optimise Production Assurance Service Cost
• Ensures adherence to defined IT policies
• Liaises with the outsourcing service provider/vendors to ensure that outsourced functions are carried out according to pre-agreed service level agreements
• Ensures that the company’s IT strategies and policies are being implemented
• Ensure effective 24x7 hourly monitoring of all services
• Manage all production issues to resolution, leveraging our 3rd party vendors where necessary
• Liaise more closely with Group ASD, GTO and other matrix partners. Ensure increased visibility to Nigeria customer impacting outages or service challenges.
• Drive thorough root cause analysis for all production issues and service outages
• Participate in the IT budget process and prepare Unit Budget
• Manage Costs within the Business management Unit.

Key Performance Measures:

• Customer satisfaction levels
• Stability of IT infrastructure
• Forecasting and Capacity management planning of IT infrastructure
• Compliance level to pre-agreed SLAs and OLAs
• Number and value of sanctions received as a result of non-compliance to IT policies
• Zero Audit exceptions
• Other KPIs identified by the Group Head, Information Technology.

Required Skills and Qualifications
Qualifications:

• Minimum of first degree or its equivalent in numerate or semi-numerate disciplines such as Engineering, Computer Sciences, Statistics, Mathematics.

Experience

• Minimum of 10 year post qualification experience.

Required Competencies
Technical competencies:

• Technically competent with broad knowledge of systems management, development and implementation methods with specialist knowledge of Information technology Infrastructure and Security.

Personal competencies
Problem solving:

• This individual must be able to frame problems within a business context.
• They must understand the business impact of a problem and be able to add value by solving them, referring them to the relevant areas to action and communicating resolutions clearly.
• The incumbent must be able to think rationally and be able to provide intelligent and well thought out business solutions.
• As a result of the dynamic nature of IT, the person must be innovative and apply effective solutions to problems.

Planning:

• The individual must be able to adjust the planning schedule in order to accommodate changing business requirements.
• The individual is responsible for ensuring the delivery of services to the business.

Decision making:

• The individual has the mandate to advise the different IT areas on the business requirements and needs.
• Decisions are made rationally and professionally, with due regard for policies and standards and Customer expectations.
• The individual must be able to actively participate in the Decision making process within IT. This means that the person must have the ability to interact at all levels, more especially at senior management.

Application Closing Date
4th February, 2015.

How To Apply
Interested and qualified candidates should:
Click here to apply online