Head - Customer Service at Global Profilers

Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; providing a wide range of recruitment and selection services to local and international companies in Africa.
Our Team of dedicated consultants offers businesses to get the right and best talent across wide range of sectors and professions. we are currently looking for a Head of Customer Service for our leading client in the Insurance industry.

Job Title: Head, Customer Service(Ref: 86)
Category: Legal, Customer Services (Lagos, Nigeria)
Sector: Banking / Accounting / Finance.

Responsibilities

• Providing help and advice to customers using the organization's products or services;
• Communicating courteously with customers by telephone, email, letter and face to face;
• keeping accurate records of discussions or correspondence with customers;
• Analyzing statistics or other data to determine the level of customer service your organization is providing;
• Producing written information for customers, often involving use of computer packages/software;
• Meeting with other managers to discuss possible improvements to customer service;
• Training staff to deliver a high standard of customer service;
• Writing reports analyzing the customer service that your organization provides;
• Visiting customers to provide a one-to-one service;
• Developing feedback or complaints procedures for customers to use;
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
• Issuing refunds or compensation to customers;
• Developing customer service procedures, policies and standards for your organization or department;
• Leading or supervising a team of customer service staff;
• Learning about your organization's products or services and keeping up to date with changes;

Qualifications and Experience

• Minimum educational qualifications required for the position include a Bachelor’s degree in any degree.
• Minimum 5 yrs relevant experience.
• Excellent attention to detail with good analytical skills.
• Excellent verbal and written communication skills.
• Excellent leadership and problem solving skills
• Excellent interpersonal skills

Application Closing Date
24th May, 2012

Method of Application
Interested and qualified candidtaes should:
Click here to apply online