Front Desk / Customer Service Representatives at Teclab Management Services Limited

Teclab is a specialist consulting firm dedicated to human resource services and management. Founded on a philosophy and style that has positioned her to consistently provide a reliable and effective work force as well as manage total overhaul, re-engineering and training services to her numerous clients since 2006.

Teclab Management Services Limited - is recruiting to fill the below position:
 
Job Title: Front Desk / Customer Service Representative

Location: Lagos
Reporting To: Operations Manager

Job Purpose

• Serves customers by providing product and service information; resolving product and service problems.

Job Summary
Your duties include

• Answering product and service questions; suggesting information about other products and services.
• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintaining all customer records- if required-by updating account information.
• Preparing product or service reports by collecting and analyzing customer information.
• Contributing to team effort by accomplishing related results as needed.
• Carrying out any other tasks as directed by the operations manager
• Person Abilities/Core Skills required Person Skills:
• Good Listening Skills
• Good People Skills
• Good influencing and problem solving skills
• Telephone Skills
• Ability to learn fast

Core Skills required

• Product Knowledge
• Key Performance Objectives and Indicators
• Inbound service level
• Inbound calls handled per agent per hour
• Percentage of customer service request answered in given time frame

Minimum Qualifications

• A first (Bachelor's) degree in any discipline
• Minimum 1-2 years' experience

Remuneration
Salary 70-90k

Application Closing Date
20th February, 2015.

How to Apply
Interested and qualified candidates should send their applications and CV's to: [email protected]